Human Resources Officer
Organizational Context
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. WFP operates in challenging humanitarian and operational environments, requiring consistent, high-quality human resources service delivery to support its mission and advance key organizational priorities.
Job Purpose
The Human Resources Officer (NOB) in Rwanda's Country Office will strengthen the delivery of professional, client-focused HR services by partnering with managers to implement effective HR solutions aligned with WFP's corporate priorities. Reporting to the Head of Human Resources, this role is crucial for sustaining operational continuity, accelerating the execution of key HR priorities, and contributing to timely, critical outcomes. The officer will deputy leadership in HR Operations, manage contracts, payroll coordination, and entitlements, ensuring compliance with WFP policies. They will also drive process improvements, support digital transformation initiatives, and contribute to strategic HR projects like the Staffing Framework implementation. Additionally, the role involves providing HR support for emergency response and engaging with stakeholders to offer proactive HR advice, thereby enhancing workforce planning and organizational effectiveness in a demanding humanitarian context.
Responsibilities
The Human Resources Officer (NOB) in the WFP Rwanda Country Office plays a crucial role in ensuring high-quality HR service delivery within a demanding humanitarian context. This position involves deputy leadership of the HR Operations team, overseeing essential functions such as contract management, payroll coordination, entitlements, and separation processes. A key responsibility is ensuring strict compliance with WFP HR policies and standards, maintaining the accuracy and consistency of HR transactions. The role also focuses on strengthening HR systems and processes, including leveraging digital tools like Workday, and improving Standard Operating Procedures (SOPs) and knowledge management. A significant aspect of the job is supporting and driving key organizational transformation priorities, such as the implementation of the Staffing Framework, and coordinating HR actions related to organizational change. The officer will also contribute to staff wellbeing and engagement initiatives. Furthermore, the role requires providing robust HR operational support for emergency preparedness and response, adapting processes to meet urgent needs while maintaining compliance. Building strong partnerships with managers and employees, offering proactive HR advice, and supporting workforce planning are also vital. The position demands strong analytical skills, adaptability, and the ability to manage competing priorities in a diverse, multicultural environment, ultimately contributing to the achievement of WFP's strategic goals and humanitarian mission.
Work Experience
Requires at least three years of progressive postgraduate professional experience in Human Resources. Key areas of experience include HR operations management (contracts, entitlements, payroll), team leadership and staff supervision, HR advisory services to managers, and process improvement with systems like Workday.
Skills
Human Resources Management, Payroll Coordination, Entitlement Management, Separation Processes, HR Policy Compliance, Process Improvement, Digital Transformation, Staffing Framework Implementation, Change Management, Emergency Response Support, HR Advisory, Stakeholder Engagement, Employee Engagement, Talent Management, Workday Systems, Team Leadership, Problem-Solving, Adaptability, Influencing Skills, Cross-cultural Communication