HR Officer - Offboarding Service Improvements, Process & Compliance Optimization
Organizational Context
UNICEF's Global Shared Services Centre (GSSC) in Budapest provides essential services in Finance, HR Administration, Payroll, and IT to UNICEF offices worldwide. As a Centre of Excellence, GSSC focuses on efficient service delivery, customer service, continuous improvement, and innovation to support UNICEF's global mission. The Offboarding service is undergoing restructuring and integration to enhance efficiency and streamline processes, building on lessons learned from previous initiatives.
Job Purpose
This role supports the streamlining and continuous improvement of UNICEF GSSC's end-to-end separation processes. The HR Officer will contribute to enhancing service quality, operational efficiency, and client experience in offboarding operations. Key contributions include refining standard operating procedures, developing client guidance and communications, monitoring service performance, and implementing workflow and compliance improvements. The objective is to accelerate service maturity, embed best practices, and ensure sustainable capabilities, ultimately generating measurable business value through enhanced efficiency and user satisfaction.
Responsibilities
The HR Officer will support the Offboarding team in strengthening end-to-end separation processes and related service improvements under the Chief Payroll & Offboarding. Key responsibilities include reviewing, documenting, and streamlining separation processes to identify gaps and opportunities. The role involves contributing to knowledge transfer by maintaining documentation and supporting the adoption of improved processes. Assisting in preparing and enhancing client-facing guidance, communications, and FAQs will improve user experience. Supporting service performance monitoring through data analysis and client feedback is crucial. The officer will also contribute to workflow and system enhancements by documenting requirements and testing changes, and support compliance by ensuring alignment with rules and policies. Collaboration with various GSSC teams and stakeholders is essential for implementing practical improvements and preparing progress updates.
Work Experience
A minimum of 3 years of professional experience is required, with at least 2 years in human resources, service delivery, business operations, process improvement, client support, administration, or project coordination. Experience in supporting process documentation, developing standard operating procedures, creating client guidance, data analysis, workflow improvements, knowledge management, or service performance monitoring is highly desirable. Experience within a UN organization, shared services environment, or an international/multicultural setting is an asset.
Skills
UNICEF's Core Values (Care, Respect, Integrity, Trust, Accountability, Sustainability). Required competencies include building partnerships, self-awareness, ethical awareness, driving results, innovation, managing ambiguity and complexity, strategic thinking, collaboration, and leadership. Expertise areas include Human Resources, Communication, advocacy, public information, and Information Technology. Proficiency in MS Office applications, database management, and SharePoint is expected.