Management Support Senior Officer (People & Culture)
Organizational Context
The People and Culture Group (PCG) at UNOPS drives HR policies, talent frameworks, and inclusive practices to foster a people-centered, high-performing organization. PCG empowers personnel, cultivates an engaging work culture, and enables sustainable development solutions. This role supports the PCG Director and leadership, ensuring efficient operations and strategic focus.
Job Purpose
The Management Support Senior Officer (People & Culture) provides crucial executive support to the PCG Director and functional coordination for the People & Culture Group's operational activities. This dual role involves managing the Director's priorities, commitments, and decision-making processes, while also overseeing and coordinating financial, administrative, logistical, and people-related functions. The incumbent analyzes operational challenges, develops recommendations, and leads improvement initiatives to enhance efficiency, accountability, and continuity. By strengthening operational effectiveness, this role enables PCG leadership to concentrate on strategic objectives and the delivery of HR services.
Responsibilities
The role encompasses comprehensive executive support for the Director, including managing schedules, meetings, and commitments, and ensuring timely follow-through on actions and decisions. It involves coordinating leadership engagements, preparing reports, and facilitating communication flow. Operationally, the officer analyzes performance, expenditure trends, and resource needs, preparing evidence-based reports and recommendations. Cross-functional coordination is key, facilitating collaboration across PCG, HQ functions, and service providers to ensure smooth implementation of priorities. Financial and resource management includes monitoring budgets, tracking expenditure, and assisting with financial planning and reporting. The role also covers travel and mission coordination, procurement and vendor management, facilities oversight, and coordinating onboarding processes for new personnel. Finally, it involves maintaining information repositories, business continuity plans, and driving continuous improvement in operational processes.
Work Experience
Required experience includes administration, executive support, operations, and coordination, with a specific emphasis on supporting senior leadership. Experience in cross-functional coordination with corporate service providers is also essential. Desirable experience includes financial administration, budgeting, procurement, travel, contract administration, and process improvement.
Skills
Executive Support, Operational Coordination, Financial Administration, Budget Management, Procurement, Travel Management, Stakeholder Management, Process Improvement, Business Continuity Planning, Confidentiality, Resource Management.