HR Senior Officer - Navigation and Support
Organizational Context
The People and Culture Group (PCG) at UNOPS drives HR policies, talent frameworks, and inclusive practices to position UNOPS as a people-centered, high-performing organization. PCG empowers personnel, fosters an engaging culture, and enables sustainable development solutions by focusing on leadership development, diversity, well-being, and innovation in HR practices.
Job Purpose
The HR Senior Officer - Navigation and Support provides comprehensive guidance and support to UNOPS personnel, particularly in sensitive matters like misconduct, crisis, and victim support. This role involves analyzing complex rules and policies, synthesizing information, and ensuring the integrity of case management processes. A key aspect is building organizational capacity for a survivor-centered approach, ensuring that personnel have access to appropriate resources and are treated with sensitivity and confidentiality throughout reporting, investigation, and support-seeking procedures.
Responsibilities
The role involves providing navigational support by analyzing and triaging inquiries, offering initial responses, and referring personnel to relevant resources. This includes interpreting whistle-blowing processes and guiding individuals on applicable procedures, while contributing to a confidential and safe environment. Facilitation of case management requires assessing individual cases to minimize retraumatization, analyzing precedents for conflict resolution, and monitoring support requests. The officer will also contribute to monitoring and reporting by preparing internal and external reports, maintaining case databases, and analyzing misconduct trends. Capacity building includes developing communication materials, contributing to training on survivor-centered approaches, and advising personnel on responding to sensitive incidents.
Work Experience
A minimum of 2 years of relevant professional experience with a Master's degree, or 4 years with a Bachelor's degree, is required. This experience should be in areas such as case management, staff support, safeguarding, human rights, victim support, HR, or misconduct prevention and response. Experience handling sensitive and confidential cases is essential. Experience within a UN or international organization, particularly in safeguarding or victim support, is desirable.
Skills
Analytical Skills, Case Management, Policy Analysis, Problem Solving, Report Writing, Client-focused, Effective Communication