Human Resources Officer (Services)
Organizational Context
The United Nations Relief and Works Agency (UNRWA) is a UN organization established in 1949, mandated to assist and protect approximately 5.8 million registered Palestine refugees. It operates across Jordan, Lebanon, Syria, the West Bank, and Gaza, providing essential services including education, healthcare, and social services. As the largest UN operation in the Middle East, UNRWA relies on voluntary contributions and seeks dedicated individuals to make a tangible difference.
Job Purpose
This Human Resources Officer role is crucial for managing HR services and activities within the assigned portfolio at UNRWA's West Bank Field Office. The incumbent will provide essential supervision, coaching, and technical guidance to staff, ensuring the efficient operation of HR functions. This includes overseeing the appointment and separation processes for various staff categories, managing entitlements, leaves, and allowances, and ensuring strict compliance with UNRWA's rules and regulations. The role also involves managing Group Medical Insurance operations and preparing vital HR reports. By ensuring accurate record-keeping and efficient HR processes, the position directly contributes to the effective support of Palestine refugees through UNRWA's mission.
Responsibilities
The Human Resources Officer is responsible for managing assigned HR services and activities, including providing supervision, coaching, and technical training to staff. Key duties involve overseeing the appointment records of new staff, temporary assistants, casual laborers, and Individual Service Providers. The role also encompasses managing all types of leaves, dependency and other allowances, and processing staff retirements and separations, ensuring adherence to agency regulations. Additionally, the incumbent will oversee Group Medical Insurance operations, review and approve HR transactions related to entitlements and movements in the Human Resources Management system, and manage the preparation of statistical and HR reports. The position may also involve relieving other HR Officers and performing other assigned duties.
Work Experience
A minimum of five years of relevant human resource management experience in an international, governmental, or commercial organization is required. Three years of supervisory experience is desirable. Excellent knowledge of MS Office applications, the internet, and office technology is also required.
Skills
Leading and Supervising, Relating and Networking, Analyzing, Planning and Organizing, Coping with Pressure and Setbacks, Communication, Working with People, Drive for Results, Direct involvement with or exposure to a unionized environment.