Branch Support Assistant
Organizational Context
The United Nations Relief and Works Agency (UNRWA) is a UN entity mandated to assist and protect approximately 5.8 million Palestine refugees across the Middle East. It provides essential services including education, healthcare, and social services, operating as the largest UN mission in the region. This role supports the Branch Manager in administrative functions and loan processing.
Job Purpose
This role is crucial for maintaining the smooth administrative operations of the branch, ensuring efficient processing of loan applications and supporting the Branch Manager. The Assistant will manage daily administrative tasks, including personnel records, archiving, document preparation, and client interactions. By ensuring accurate record-keeping, timely document processing, and effective communication, the incumbent contributes to the overall operational efficiency of the microfinance program, ultimately supporting the agency's mission to aid Palestine refugees in achieving their development potential. The role involves direct interaction with clients and requires adherence to agency policies and procedures.
Responsibilities
The Branch Support Assistant is responsible for coordinating administrative operations, including personnel, supply, security, and maintenance. This includes maintaining staff attendance and leave records, and processing personnel requests. The role involves managing the branch's archiving system, ensuring the safety and retrieval of all documents, including client files, loan applications, and legal notifications. The incumbent will draft and prepare official branch documentation, such as client contracts and memoranda. A key duty is verifying the completeness and accuracy of loan contracts and supporting documents before submission for approval. The role also includes acting as an alternative branch cashier, receiving payments and issuing receipts, and managing client reception and directing visitors. Additionally, the Assistant will sort and distribute mail, photocopy, collate, and bind reports, and schedule office meetings.
Work Experience
A minimum of three years of experience in office work, data entry, and processing within a computerized environment is required. Experience in customer service is also desirable.
Skills
Proficiency in computer processing, MS-Office, Access, and other databases. Ability to work under pressure and manage a heavy workload. Strong attention to detail and organizational skills. Ability to plan and organize own work. Maintaining confidentiality.