Manager Payroll and Analytics
Organizational Context
UNRWA is the largest United Nations operation in the Middle East, employing over 25,000 staff. It serves vulnerable communities and seeks committed personnel to make a tangible difference. The role reports to the Chief of the HR Operational Services Division, operating from HQ Amman.
Job Purpose
This role provides leadership and oversight for agency-wide payroll and posting operations, ensuring accuracy, timeliness, and compliance. It involves managing Provident Fund accounts, implementing internal controls, and driving continuous improvements in payroll systems. The position also leads the people analytics function, delivering data-driven intelligence to HR leadership, overseeing compliance, developing dashboards, and providing analytical insights for policy formulation and management decisions. Furthermore, it manages HR digitization and automation initiatives, champions process enhancement, leads HR communication and partnership efforts, and coordinates the implementation of Gender and Disability initiatives, including maintaining the Gender Parity Dashboard. The role advises senior management on HR system enhancements, data analytics, and automation policy integration, contributing to policy development and change management frameworks.
Responsibilities
Oversee agency-wide payroll and posting operations for accuracy, timeliness, and compliance. Lead monitoring and distribution of Provident Fund accounts, implement internal controls, and improve payroll systems and processes. Provide expert guidance on system use, compliance, and risk mitigation. Lead the people analytics function, delivering strategic intelligence, monitoring compliance, developing dashboards, and conducting ad hoc analysis. Provide data-driven recommendations for policy and decision-making. Coordinate responses to auditors. Manage HR digitization and automation initiatives to enhance service delivery and efficiency. Champion continuous process improvement and innovation. Lead HR communication and partnership initiatives, including training and feedback mechanisms. Coordinate Gender and Disability initiatives, monitor progress towards targets, and promote inclusivity. Advise on HR system enhancements, data analytics, and automation policy. Contribute to policy development, standard operating procedures, and change management.
Work Experience
Requires at least seven years of progressively responsible experience in human resources management. Three years of supervisory experience in a large international, governmental, or commercial organization, specifically in HR management involving payroll, automation, and innovation, is necessary. International experience outside UNRWA and the candidate's home country is also required for international posts.
Skills
Applying Technical Expertise, Analyzing, Planning and Organizing, Creating and Maintaining Impact and Partnership, Delivering Results, Communication, Working with People, Drive for Results.