Operations Support Officer
Organizational Context
The WHO Representative office for Samoa supports WHO's goal to promote health and well-being globally. Its immediate objective is to ensure efficient, compliant, and accountable delivery of program and operational services, enabling effective implementation of WHO-supported health priorities across Samoa and associated Pacific Island Countries.
Job Purpose
Under the guidance of the Head of the WHO Country Office, this role oversees the efficient, effective, and timely delivery of operational services. This includes managing financial and human resources, procurement, ICT, security, and general administration in compliance with organizational policies. The incumbent will propose process improvements to adapt to changing operating environments, especially during emergencies, ensuring business needs are met while adhering to policies.
Responsibilities
Oversee the delivery of efficient, effective, and timely operational services, including financial and human resources management, procurement, ICT, security, and general administration, in compliance with WHO policies and procedures. Provide guidance to the Head of the Country Office and staff on operational matters, interpreting policies and systems. Supervise operations teams to ensure comprehensive service delivery. Develop and propose process adjustments to enhance responsiveness to business needs and adapt to evolving environments, particularly in emergency settings. Assist in reviewing and coordinating biennial work plans and human resources plans, and provide input for operational budget management and monitoring.
Work Experience
Essential: Minimum of two years of relevant work experience in administration, supporting budget and finance, human resources, procurement, and/or logistics services. Desirable: Previous experience within WHO or other UN agencies; relevant international exposure is an asset.
Skills
Experience with administrative, financial, and management principles, procedures, and policies of large public-sector organizations. Knowledge of administration, program, and project management. Experience with financial procedures, including imprest management. Knowledge of quality assurance and compliance monitoring. Skills in implementing financial budgetary principles. Ability to analyze financial and administrative data. Ability to engage with government, UN agencies, and development partners. Strong interpersonal skills and ability to manage competing priorities under pressure. Excellent knowledge of English.