Management Services Officer
Organizational Context
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building peace through food assistance. Operating in emergencies and supporting recovery, WFP values diversity, inclusion, and high performance. This role is based in Goma, DRC, supporting the WFP's mission to deliver effective humanitarian aid.
Job Purpose
The Management Services Officer will provide essential support to the Management Services portfolio, ensuring the delivery of high-quality, client-focused, and cost-effective services. This role is crucial for enabling WFP to meet its strategic objectives and deliver food assistance effectively. The officer will contribute to national strategic planning, resource planning, and the implementation of policies and procedures. Key responsibilities include data analysis for informed decision-making, identifying resource needs, fostering stakeholder relationships, and proposing improvements in service delivery and safety. The position also involves promoting environmental sustainability, leveraging digital tools, supporting UN reform initiatives, and contributing to emergency preparedness and staff capacity building.
Responsibilities
The role of the Management Services Officer involves providing high-quality, client-focused, and cost-effective support within the Management Services portfolio. This includes contributing to the development of national strategic plans and resource planning, ensuring alignment with both national and WFP strategies. The officer will support the creation of functional annual plans and the implementation of policies and procedures to achieve WFP's strategic objectives. Key responsibilities include gathering data for analysis to aid effective planning and decision-making, identifying resource needs for operational efficiency, and maintaining relationships with internal and external stakeholders, including UN agencies and government entities, to enhance cooperation and data exchange. The role also entails proposing improvements for occupational health and safety services, promoting environmental sustainability, and leveraging digital tools and innovative technologies to enhance operational workflows and service quality. Furthermore, the officer will support inter-agency reform initiatives for cost savings and service improvements, assist field missions by documenting issues and proposing solutions, and contribute to training initiatives to build capacity in management services. Emergency preparedness and response are also part of the role, ensuring rapid resource deployment when needed.
Work Experience
Requires at least one year of post-graduate professional experience in management services or administration. Experience or training in at least one management service sector (e.g., asset, facilities, fleet, travel management) is necessary. Additionally, experience in analyzing data, trends, and performance indicators for relevant conclusions is required.
Skills
Data Analysis, Resource Planning, Stakeholder Relations, Process Improvement, Digital Tools, Training Development, Emergency Response, Asset Management, Facility Management, Fleet Management, Travel Management