Management Services Officer (Facility Management & Field Support Coordinator), CST-II, South Sudan
Organizational Context
The World Food Programme (WFP) South Sudan operates in an extremely fragile security situation, managing one of its largest and most complex country operations. With a nationwide presence, WFP supports vital food assistance, nutrition, and logistics programs. This role is crucial for maintaining business continuity and enabling uninterrupted humanitarian assistance to vulnerable populations across the country.
Job Purpose
The Management Services Officer (Facility Management and Field Support Coordinator) is responsible for ensuring the effective delivery of administration services across WFP's Juba and field locations in South Sudan. This role focuses on providing timely and quality support in facilities and accommodation management, directly contributing to the organization's ability to maintain business continuity and implement its humanitarian programs without interruption. The incumbent will oversee facilities planning, projects, infrastructure maintenance, and compliance with safety standards. They will coordinate closely with various teams, including Security, Logistics, and Procurement, to ensure all facilities are safe, functional, and adequately equipped to support WFP's operations. Additionally, the role involves managing vendor contracts, promoting sustainability measures, and providing guidance and training to junior staff, ultimately enabling WFP to effectively serve vulnerable populations in a challenging environment.
Responsibilities
The Management Services Officer (Facility Management and Field Support Coordinator) plays a crucial role in ensuring the effective delivery of administration services across WFP's operations in South Sudan, a complex and fragile environment. This position is responsible for comprehensive facilities planning, including budgeting, coordinating Bill of Quantities (BOQs) for expansions and upgrades, and monitoring project progress to ensure adherence to WFP standards. The role involves developing and implementing facility improvements, conducting regular oversight missions to assess service quality and infrastructure, and managing preventive and corrective maintenance for critical infrastructure like generators and water systems. A key responsibility is supporting the establishment, expansion, or relocation of offices and accommodation facilities. The incumbent must ensure compliance with safety standards (OSH), coordinate emergency preparedness and business continuity plans, and maintain a risk dashboard for facilities. This involves leading operational coordination with various teams (Security, Logistics, Procurement, etc.) to ensure facilities are safe and functional. The role also focuses on data reporting, implementing environmental sustainability measures, managing partnerships, overseeing agreements and vendor performance, and providing guidance and training to junior staff. The goal is to maintain business continuity and enable uninterrupted humanitarian assistance to vulnerable populations.
Work Experience
A minimum of 10 years of progressively responsible professional experience in administration, facilities management, and operations support within the UN system, an international organization, or a humanitarian/development organization is mandatory. Operational experience in a large-scale, complex, emergency, and/or conflict-affected environment is required. Experience supporting emergency scale-up operations, managing administrative and facility services across multiple field locations, and leading infrastructure improvement projects is also necessary. Contract management and supervision of dispersed teams are essential.
Skills
Facility Management, Project Management, Budgeting, Contract Management, Risk Management, Occupational Safety and Health (OSH), Team Supervision, Coordination, Infrastructure Planning, Accommodation Management, Lease Administration, Office Operations, Emergency Preparedness, Business Continuity, Vendor Management, Environmental Sustainability, Cost Control, Reporting, Data Analysis, Partnership Building