Asociado de Servicios de Gestión
Organizational Context
The World Food Programme (WFP) has been operating in Honduras since 1970, focusing on promoting livelihoods and human capital by addressing the root causes of hunger and poverty. WFP collaborates closely with the government and partners to meet the basic needs of vulnerable populations in crisis situations, reaching approximately 1.5 million beneficiaries annually. The Country Strategic Plan 2023-2027 emphasizes food access, emergency preparedness, resilient rural livelihoods, school feeding, specialized nutrition, social protection, and multi-purpose cash transfers.
Job Purpose
The Associate, Management Services Officer will provide specialized, client-centered support and coordinate the delivery of management services. This role involves monitoring resource needs, identifying improvements for operational efficiency and cost-effectiveness, and ensuring accurate data recording and timely processing in corporate systems. The position requires coordinating administrative and technical support within the Management Services portfolio, overseeing procurement and travel processes, and ensuring compliance with WFP policies and procedures. The incumbent will also analyze data, prepare reports, and recommend procedural enhancements to drive continuous service improvement. This role is crucial for maintaining efficient operations, supporting decision-making through data analysis, and contributing to the overall effectiveness of WFP's management services in Honduras.
Responsibilities
The role involves coordinating administrative and technical support within the Management Services portfolio to ensure efficient and high-quality service delivery. Key responsibilities include monitoring resource needs, identifying requirements for operational efficiency and cost-effectiveness, and analyzing data to prepare reports that aid decision-making. The position requires overseeing and processing actions related to procurement, finance, and human resources, ensuring accurate and timely data entry into corporate systems. Continuous improvement is a focus, with duties including reviewing and recommending procedural enhancements. The role demands providing timely and accurate resolutions to complex queries and leveraging digital tools and technology to improve work practices and customer service. Collaboration is essential, involving liaison with other functions and external contractors, and supporting junior staff to meet individual and team objectives. Training and guidance are provided to enhance staff understanding of Management Services regulations and systems. Additionally, the role contributes to emergency preparedness and response by allocating resources and providing analysis. Specific focal point duties for Travel and Procurement are also included, involving process supervision, policy compliance, expense monitoring, and reporting.
Work Experience
Requires six years of progressive professional experience related to the functional area of the position. Desirable qualifications include a university education in administrative management and demonstrated knowledge of WFP's Management Services regulations, policies, procedures, processes, standards, and systems.
Skills
Administrative Support, Technical Support, Client-Centered Service Delivery, Resource Monitoring, Data Analysis, Reporting, Procurement, Finance, Human Resources, Process Improvement, Digital Tools and Technology, Inter-agency Coordination, Team Leadership, Training and Guidance, Emergency Preparedness and Response, Travel Management, Purchasing Processes, Spanish Language Proficiency, English Language Proficiency