Business Support Associate (Communications)
Organizational Context
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and building pathways to peace and prosperity. WFP uses food assistance to support people recovering from conflict, disasters, and extreme weather. We are committed to a diverse, skilled, and high-performing workforce operating in an inclusive environment, embodying our values of Integrity, Collaboration, Commitment, Humanity, and Inclusion.
Job Purpose
The Business Support Associate (Communications) will provide dedicated administrative and executive support to the TTC team and management, ensuring effective coordination and control of business support services. This role involves preparing, proofreading, and consolidating reports, correspondence, and other documentation to corporate standards. The incumbent will collect, compile, and analyze information to support reporting and decision-making, and maintain organized records and databases. Responsibilities also include assisting with budget monitoring, identifying process improvements, and supporting the planning and delivery of TTC activities, including events and trainings. A key aspect of this role is supporting communication and visibility activities by managing and distributing communication materials, ensuring compliance with corporate branding and messaging.
Responsibilities
The Business Support Associate (Communications) role involves coordinating and managing a comprehensive range of business support services within a specific professional domain to ensure effective service delivery. Key responsibilities include providing dedicated administrative and executive support to teams and management, responding to queries, and offering accurate guidance to internal stakeholders. The associate will prepare, consolidate, and proofread various documents such as reports, correspondence, and presentations, ensuring adherence to corporate standards. They will also collect, compile, and perform basic analysis of information and data to support reporting and decision-making. Maintaining accurate and organized records, databases, and filing systems is crucial. Additionally, the role requires assisting in budget monitoring and administrative expenditures, identifying opportunities for process improvements, and contributing to efficiency measures. Support for planning and coordinating activities like missions, trainings, meetings, and events is essential, including preparing administrative documentation and coordinating logistics. The associate will also support communication and visibility activities, manage communication materials, and assist in organizing promotional events. This role requires strong communication skills, analytical abilities, and experience in administrative work and potentially content preparation.
Work Experience
Requires six or more years of progressive work experience in the relevant business stream, including general administrative work. Candidates should possess specialized knowledge of business processes, support methods, and systems. Strong communication skills are essential for providing specialized business support. The role also demands the ability to analyze financial data, monitor budgets, identify areas for improvement, build relationships, coordinate work, train others, prepare communication content, and maintain confidentiality.
Skills
Administrative Support, Executive Support, Reporting, Data Analysis, Record Keeping, Budget Monitoring, Process Improvement, Event Coordination, Communications Support, Content Preparation of Documentation, Database Management, Financial Data Analysis, Relationship Building, Training and Support, Content Creation, Confidentiality Management