Investigations Officer, Head of Intake
Organizational Context
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building peace through food assistance. The Office of the Inspector General (OIG) provides assurance on WFP's governance, risk management, and control processes, deterring fraud, waste, and abuse. OIG conducts independent inspections and investigations into allegations of wrongdoing and misconduct, ensuring adherence to best practices.
Job Purpose
The Head of Intake, P4, plays a crucial strategic role within the Office of Inspections and Investigations (OIGI) at WFP. This position is responsible for leading and overseeing the Intake and Case Development (ICD) unit, serving as the first point of contact for allegations reported to OIGI. The incumbent will coordinate the team, manage the entire assessment workflow from initial receipt and triage to case prioritization, preliminary fact-finding, and quality assurance. This role is vital for ensuring a timely, consistent, and risk-informed intake function. The Head of Intake will provide strategic and technical direction on complex and sensitive matters, deputize for the Chief, ICD, and ensure that all outcomes are communicated effectively to relevant stakeholders. The position also focuses on promoting staff development, sound investigative practices, and continuous improvement within the intake process, leveraging technology to enhance efficiency and quality.
Responsibilities
The Head of Intake plays a crucial strategic role within the Office of the Inspector General (OIG) of the World Food Programme (WFP). This position is responsible for overseeing the entire assessment workflow for allegations and concerns reported to the OIG, from initial receipt and triage to case prioritization and preliminary fact-finding. The Head of Intake acts as the first-level supervisor for the Intake and Case Development (ICD) team, providing strategic and technical direction, particularly on complex and high-risk matters. Key responsibilities include ensuring a timely, consistent, and risk-informed intake function, coordinating the preparation and review of written outputs, and maintaining quality assurance. The role also involves managing the intake team, distributing workloads, and ensuring operational continuity. Furthermore, the Head of Intake is responsible for fostering an inclusive and collaborative work environment, supporting staff development, and promoting best practices. Effective coordination with various WFP offices, local officials, governments, and external organizations is essential for fact-finding activities. The incumbent also contributes to policy development, shares lessons learned, and leverages technology to enhance the intake process. This role requires strong analytical, communication, and leadership skills, with a focus on integrity, discretion, and sound judgment in handling sensitive information and investigations.
Work Experience
The role requires a minimum of eight years of progressively responsible professional experience in planning, leading, and executing complex investigations or intake assessments. This includes at least three years of international experience and managerial or supervisory experience. Demonstrated experience in coordinating multiple assessments, managing competing priorities, and producing high-quality analytical written products is essential. Experience in reviewing and improving policies, procedures, or operating practices related to administrative investigations is also required. Previous fact-finding experience in an international administrative setting and working in developing countries is advantageous.
Skills
Investigations, Auditing, Risk Management, Fraud Detection, Data Analysis, Digital Forensics, Policy Development, Team Leadership, Stakeholder Engagement, Case Management, Quality Assurance, Report Writing, Problem-Solving, Communication, Coordination, Research, Legal Analysis, Conflict Resolution, Project Management, International Relations