Monitoring Officer - Process
Organizational Context
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. WFP uses food assistance to support people recovering from conflict, disasters, and extreme weather. We are committed to a diverse, skilled, and high-performing workforce operating in an inclusive environment, guided by our core values.
Job Purpose
The Process Monitoring Officer will play a crucial role in strengthening WFP Yemen's integrated monitoring and accountability system. This position involves leading the planning, implementation, and continuous improvement of Process Monitoring (PM) and Community Feedback Mechanism (CFM) systems. The officer will provide strategic oversight of monitoring operations, ensure compliance with corporate standards, and manage data quality assurance. Key responsibilities include developing monitoring methodologies, overseeing Third-Party Monitoring (TPM), analyzing data, producing reports, and generating actionable recommendations to enhance programme implementation and decision-making. The role also involves managing the CFM and ensuring effective integration of feedback mechanisms to strengthen accountability to affected populations and support programme improvement.
Responsibilities
The role involves comprehensive oversight of monitoring systems and processes to ensure effective program implementation and accountability. Key responsibilities include designing and implementing annual monitoring plans, developing and maintaining monitoring methodologies, sampling approaches, and digital data collection tools, and ensuring compliance with corporate standards. This includes leading the development of Standard Operating Procedures (SOPs) and guidance documents. The position also requires coordinating and overseeing process monitoring activities and providing technical oversight for Third-Party Monitoring (TPM) operations, ensuring adherence to methodologies and contractual obligations. A critical aspect is managing monitoring governance, establishing quality assurance frameworks, internal controls, and data quality management processes. This involves leading verification, validation, and quality review of monitoring findings, and maintaining documentation for auditability. Furthermore, the role entails leading monitoring analysis, identifying trends, and producing reports and intelligence products to inform senior management decision-making. Strategic leadership is also required for the Community Feedback Mechanism (CFM) and associated accountability systems, ensuring effective integration with process monitoring to strengthen accountability to affected populations and support program improvement.
Work Experience
Requires a total of 5 years of relevant experience, with at least 1 year of professional experience, in addition to holding an advanced university degree. Experience in monitoring, accountability systems, humanitarian operations, process monitoring, third-party monitoring, data analytics, or assurance functions is also needed.
Skills
Quantitative and qualitative data analysis, Statistical analysis (SPSS, R, Python), Monitoring methodologies and sampling, Digital data collection tools (ODK, Kobo), Data management and cleaning, Automated reporting and analytics, Dashboard development and data visualization (Tableau, Power BI), Report writing and data storytelling, Monitoring tools and guidance development, Corporate monitoring standards and accountability frameworks, Third-party monitoring (TPM) systems, Monitoring governance and escalation management, Data quality assurance and verification, Auditability principles and documentation, Team training and mentoring, Supervision and stakeholder coordination, Planning, analytical, and problem-solving skills, Independent work and priority management, Communication and facilitation skills, English (C1), Arabic (C1)