Business Support Associate (Reports)
Organizational Context
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. WFP uses food assistance to help people recover from conflict, disasters, and extreme weather. We are committed to diversity, inclusion, and providing a supportive work environment where employees can grow professionally and contribute to our mission.
Job Purpose
The Business Support Associate (Reports) will provide comprehensive business support services for Operational Information Management and Performance Reporting. This role is crucial for ensuring the effective delivery of these services, including preparing and consolidating reports, documentation, and correspondence. The associate will also conduct research, respond to complex queries, and oversee the maintenance of OIM/reporting records and databases. A key responsibility involves collaborating with various units to ensure the coherence and quality of information gathered for reports, such as the Annual Country Report. The position requires actively seeking feedback to improve business processes and procedures, contributing to the overall efficiency and effectiveness of WFP's reporting functions and operational information management.
Responsibilities
The primary responsibilities involve providing comprehensive executive assistant support for Operational Information Management (OIM) and performance reporting functions. This includes preparing, consolidating, and reviewing reports, documentation, and correspondence, as well as conducting research to support these activities. A key aspect is actively seeking feedback to enhance business processes and procedures, particularly those related to corporate performance reporting. The role requires responding to complex business support queries to ensure timely and accurate resolutions for clients. Additionally, it involves overseeing the maintenance of OIM and reporting records and databases, ensuring information is organized, accessible, and compliant with regulations. The position also entails assisting managers in gathering relevant information, such as humanitarian news and donor policy analysis, and assessing procedures to improve business support service delivery. Collaboration with various units is essential for preparing and disseminating reports like the Annual Country Report, ensuring information coherence and quality. Finally, the role includes coordinating team members to maintain consistent service delivery standards and performing assigned tasks.
Work Experience
Requires a minimum of 6 years of experience within the relevant Business Stream. Experience in General Administrative work or any other related field is also necessary. A University Degree (bachelor's or equivalent) is mandatory, with a preference for education in a relevant field.
Skills
Operational Information Management, Performance Reporting, Executive Assistant Support, Report Preparation and Consolidation, Business Process Improvement, Query Resolution, Record and Database Maintenance, Correspondence Review, Information Collation, Procedure Assessment, Annual Country Report Support, Team Coordination, Business Support Services