Operations Associate, Volunteer Recruitment
Organizational Context
The Volunteer Services Centre (VSC) within UNV's Management Services supports a global portfolio of over 15,000 UN Volunteers. It delivers comprehensive services across the volunteer lifecycle, including recruitment, onboarding, contract administration, and support for UN Volunteers serving with various UN entities. The VSC operates globally, ensuring consistent and compliant service delivery.
Job Purpose
This role supports the delivery of end-to-end volunteer lifecycle services within the Volunteer Services Centre (VSC). The Operations Associate contributes to the timely onboarding, accurate contract administration, and management of benefits and entitlements for UN Volunteers. The incumbent ensures service delivery integrity, transparency, and accuracy in line with UN Volunteers' Conditions of Service, policies, and procedures. This position collaborates with various UNV sections and partners to provide coordinated services, advise stakeholders on policies, and promote a client-focused approach to support the VSC's work plan.
Responsibilities
Provide recruitment services in compliance with UN Volunteers' Conditions of Service, regulations, and policies. Verify and guide on the quality and consistency of Description of Assignments (DOAs). Advertise relevant assignments and identify suitable candidates for UN Volunteer positions based on DOA requirements and recruitment policies. Manage candidate communications regarding application outcomes. Conduct reference checks, obtain necessary clearances, and verify performance appraisals. Liaise with regional offices, field units, and host entities on exceptional situations and provide guidance on applicable rules. Support talent acquisition by coordinating with relevant sections, using social media and other channels for outreach, and identifying talent pool gaps. Contribute to recruitment analytics reports, focusing on UNV's priorities for gender parity and workforce diversity. Assist in knowledge building by contributing to training materials and capturing lessons learned to improve VSC services.
Work Experience
Minimum of six (6) years of relevant experience with Secondary Education, or three (3) years with a Bachelor's Degree, in human resources management, including supporting recruitment processes at the national or international level. Experience as a recruiter, with UN systems, or in client-facing service delivery roles is desirable.
Skills
Proficiency in MS Office Suite (Word, Excel). Experience with web-based recruitment systems and digital collaboration tools. Knowledge of end-to-end recruitment processes and talent sourcing strategies. Ability to manage client needs and provide timely solutions. Strong communication skills (written and verbal). Ability to research and generate knowledge. Adaptability, problem-solving, and attention to detail.