Travel Quality Specialist
Organizational Context
The World Health Organization (WHO) is the United Nations' directing and coordinating authority for public health, aiming to promote health, ensure well-being, protect against global health threats, and serve the vulnerable. The organization is implementing Meeting and Travel Services (MTS) to streamline travel and expense management. The MTS Business Support Team ensures the efficient day-to-day functioning of these services, provides user support, and drives process improvements within the UN system.
Job Purpose
This role provides essential operational and functional support to the Meeting and Travel Services (MTS) within the World Health Organization. The primary objective is to ensure the efficient utilization of the MTS system, strict adherence to organizational policies and procedures, and the timely identification and resolution of any operational or technical issues. The incumbent will contribute to the smooth functioning of travel and expense management processes, supporting travelers and administrative staff in navigating and complying with established guidelines, thereby facilitating effective service delivery.
Responsibilities
Under the supervision of the Travel Quality Supervisor, the incumbent will be responsible for reviewing and approving Expense Reports, ensuring compliance with WHO travel policies and procedures within set timelines. This involves meticulously verifying supporting documentation for completeness and accuracy of submitted claims. The role requires identifying discrepancies, missing documentation, or policy exceptions and communicating necessary corrective actions to travelers or administrative assistants. Additionally, the incumbent will provide regular, weekly on-site support to travelers and travel arrangers at WHO Regional Offices, with a specific focus on assisting with complex Expense Reports that require adjustments.
Work Experience
A minimum of three years of experience in finance or administrative positions is required. Experience with UN system procedures, WHO or other UN agencies, ERP systems, and shared services environments is advantageous. Experience with Global Distribution Systems (GDS) or SAP Concur is desirable. Strong analytical skills, attention to detail, and proficiency in Microsoft Office, particularly Excel, are essential.
Skills
Key competencies include professionalism, integrity, teamwork, respect for diversity, commitment to continuous learning, planning and organizing, and effective communication. The role requires strong analytical skills, attention to detail, the ability to interpret and apply policies, good organizational and time management skills, and the capacity to work under pressure. Proficiency in Microsoft Office (Excel) and strong customer service skills are essential. Familiarity with administration, logistics, and procurement is also relevant.