Travel Quality Specialist
Organizational Context
The World Health Organization (WHO) is the United Nations' directing and coordinating authority for public health, aiming to promote health, ensure well-being, protect against global health threats, and serve the vulnerable. WHO is implementing Meeting and Travel Services (MTS) to streamline coordination, travel arrangements, expense management, and policy compliance. The MTS Business Support Team ensures the efficient operation of these services, provides user support, and drives process improvements within the UN system's operating environment.
Job Purpose
This assignment provides crucial operational and functional support to the World Health Organization's Meeting and Travel Services (MTS). The role focuses on ensuring the efficient utilization of the MTS system, strict adherence to organizational policies and procedures, and the timely identification and resolution of operational and technical issues. The incumbent will contribute to the effective day-to-day functioning of the MTS Business Support Team, supporting travelers and travel arrangers, and enhancing the overall efficiency and compliance of travel and expense management processes within WHO.
Responsibilities
Under the supervision of the Travel Quality Supervisor, the incumbent will be responsible for reviewing and approving Expense Reports, ensuring full compliance with WHO travel policies and procedures within established timelines. This includes meticulously verifying supporting documentation for completeness and accuracy of submitted claims. The role requires identifying discrepancies, missing information, or policy exceptions, and communicating necessary corrective actions to travelers or administrative assistants. Additionally, the incumbent will provide regular weekly on-site support to travelers and travel arrangers at WHO Regional Offices, with a specific focus on assisting with complex Expense Reports that require adjustments.
Work Experience
A minimum of three years of experience in finance or administrative positions is required. Experience with UN system procedures, WHO or other UN agencies, and Enterprise Resource Planning (ERP) systems is advantageous. Experience in delivering travel or finance services in an international shared services environment, using Global Distribution Systems (GDS) like Amadeus, or with SAP Concur is desirable.
Skills
Key competencies include professionalism, integrity, teamwork, respect for diversity, and commitment to continuous learning. Strong planning, organizing, and problem-solving skills are essential for managing a high volume of work under pressure. Excellent communication and interpersonal skills are required for effective interaction with diverse stakeholders. Adaptability, resourcefulness, and proficiency in Microsoft Office, particularly Excel, are also important. Familiarity with administration, logistics, procurement, and commodities is beneficial.