Support Services Manager
Organizational Context
The United Nations Office for Project Services (UNOPS) Europe and Central Asia Regional Office (ECR) oversees operations across multiple countries, supporting sustainable development goals. The Uzbekistan office manages a significant portfolio focused on health and well-being, implementing projects in infrastructure, diagnostics, and healthcare system strengthening. This role is based in the UNOPS Project Office in Tashkent, contributing to these critical initiatives.
Job Purpose
The Support Services Manager is responsible for independently managing and overseeing critical support functions within the UNOPS Uzbekistan office, with a primary focus on financial management. This role involves adapting existing policies and procedures to local operational needs, ensuring the integrity and efficiency of financial processes, procurement, logistics, asset management, ICT, HR, and administrative functions. The Manager provides expert advice on policy application, supervises a team, and resolves complex issues to guarantee seamless project delivery and adherence to UNOPS regulations. The position is crucial for maintaining compliance and optimizing resource utilization in a dynamic environment, directly supporting the successful implementation of health-focused projects.
Responsibilities
Financial Management and Oversight: Provide expert advice on UNOPS financial policies, procedures, and compliance. Manage advance payments, oversee financial contract management, and monitor/mitigate financial risks, particularly for civil works and high-value procurement. Ensure accurate and timely financial reporting, implement robust financial controls, and manage audit activities, including follow-up on recommendations. Solve complex financial discrepancies by applying UNOPS regulatory frameworks. Operational Support and Process Optimization: Lead the implementation and continuous improvement of support services, including procurement, logistics, asset management, and administration, to enhance efficiency. Adapt operational policies to local constraints while ensuring compliance. Supervise the delivery of comprehensive support services, manage specific portfolios, and liaise with vendors. Represent the support services function in internal and external meetings. Team Leadership and Capacity Building: Supervise and mentor a team of support staff, fostering a high-performance culture and promoting professional development. Lead knowledge sharing and capacity-building initiatives within the team.
Work Experience
Required: Experience in financial management, accounting, administrative support services, or related areas. Proven experience in independently managing projects or programs and supervising a team. Desired: Experience in an international organization or complex multi-country environment, and familiarity with ERP systems (e.g., SAP, Oracle).
Skills
Budget Management, Compliance Management, Hyperion Financial Management, Leadership, Relationship Building, Process Improvement.