Programme Officer (GRM)
Organizational Context
UNICEF works in over 190 countries to save children’s lives, defend their rights, and help them fulfill their potential. In the State of Palestine, UNICEF upholds children's rights to access services and protection, ensuring equal opportunities for all children in Gaza and the West Bank, including East Jerusalem.
Job Purpose
The Programme Officer (GRM) will support the mainstreaming of Accountability to Affected Populations (AAP) within digital cash operations and across sections. This role is crucial for ensuring a safe, accessible, and dignified communication channel with the people UNICEF supports, enabling consultation, engagement, listening, and response to their needs and queries. The officer will oversee grievances related to humanitarian cash transfers and frontline incentive work, ensuring appropriate referral pathways, effective case management, and timely information sharing. This position contributes to UNICEF's commitment to AAP and strengthening community feedback mechanisms within the Gaza Strip.
Responsibilities
Oversee all humanitarian cash transfer and frontline incentive work grievances through various channels in collaboration with the AAP team, maintaining strong coordination with all sections to ensure appropriate referral pathways, effective case management, and timely information sharing. Support and contribute to the AAP strategy and emergency action plan with the PRIME GRM Team. In coordination with the PRIMED GRM team, lead, oversee, and address all digitally channeled Humanitarian Cash Transfer (HCT) related, incentive work-related, and other grievances specified by the Social Policy team. Prepare and submit reports as required. Conduct capacity building sessions for internal staff and external partners. Undertake field missions as needed for implementation, including capacity building, community consultation, communication strategy execution, and verification of individual cases. Support HCT and frontline incentive work payments processing, reconciliations, and oversight of UNICEF’s Humanitarian Cash Operations and Program Ecosystem (HOPE) IMS when required. Deliver presentations on GRM based on internal and external needs. Contribute to the Payment Verification process and relative uploads, in close coordination with the Social Policy Specialist (Evidence). Support the Social Policy section in inter-agency/CWG coordination, representing UNICEF in meetings when requested.
Work Experience
At least 1 year of experience in AAP in general and GRM is required. At least 1 year of experience in UN or INGOs or NGOs and inter-agency coordination is strongly preferred. Relevant private sector experience in GRM or CFM is also possible.
Skills
Ability to work in a multicultural environment, Establish harmonious and effective working relationships, Excellent facilitation skills, Excellent training skills, Excellent networking skills, Excellent advocacy skills, Ability to work collaboratively in a team, Flexibility and ability to handle constant change, Experience working with UN agencies or NGOs, Experience implementing emergency/humanitarian programs