Operations Associate (Digital Impact & Administration)
Organizational Context
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential. We are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
Job Purpose
Under the supervision of the supervisor, the Operations Associate (Digital Impact & Administration) provides a broad range of procedural, administrative, and specialized operational support across functions such as administration and information and communications technology (ICT). The role requires in-depth knowledge of UNICEF procedures, processes, and policies to ensure the smooth and efficient delivery of services, accurate application of rules and regulations, and effective coordination with internal and external partners. The Operations Associate is accountable for both specialized and procedural communications, operational and administrative support services related to the administration of the office and UNICEF’s ICT systems, including desktop administration connectivity and server operations. Specialized ICT activities involve installation and routine configuration of ICT system components and user orientation, while procedural activities include maintaining technical and user documentation and serving as a focal point for user requests.
Responsibilities
The Operations Associate (Digital Impact & Administration) is responsible for providing comprehensive ICT support to ensure reliable connectivity, secure digital assets, and efficient use of technology resources. This includes installing and configuring ICT system components, orienting users, and maintaining technical and user documentation. The role also serves as a focal point for receiving and processing user requests related to ICT services. Additionally, the Associate provides administrative, logistical, and coordination support to ensure the efficient operation of the office and the effective delivery of section outputs. This involves managing administrative tasks, coordinating activities, and ensuring that logistical requirements are met to support the overall operational efficiency. The position requires practical experience in providing assistance to users on IT products and services, using applications and diagnostic tools, and offering technical and business customer support. A working knowledge of various computer platforms and applications, along with relevant experience in administrative support functions, is essential for success in this role.
Work Experience
At least 6 years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem-solving, or other related areas, is required. Relevant experience in the respective administrative support function is also required.
Skills
ICT, Equipment Setup, Cybersecurity Training, User Assistance, IT Product and Service Support, Diagnostic Tools, Technical Customer Support, Business Customer Support, Computer Platforms, Application Proficiency, Administrative Support