Digital Impact Specialist
Organizational Context
UNICEF operates in over 190 countries, dedicated to saving children's lives, defending their rights, and helping them fulfill their potential. The organization is undergoing a significant digital transformation, with a high dependency on digital environments and the integration of advanced technologies like Artificial Intelligence (AI) to enhance business efficiency and growth across various functions.
Job Purpose
The Digital Impact Specialist (Digital Experience Support) plays a crucial role in advancing UNICEF's digital transformation within the Private Fundraising and Partnerships (PFP) division. Reporting to the Systems Analyst, this position is responsible for leading and coordinating the development, implementation, and operation of secure, integrated digital platforms that are essential for UNICEF's fundraising, partnership management, knowledge sharing, and collaboration efforts. The role is pivotal in strengthening application governance, managing the lifecycle of digital assets, and fostering responsible innovation through the strategic application of AI, automation, and cloud technologies, ultimately aiming to improve digital experiences for supporters and partners and drive organizational efficiency.
Responsibilities
The Digital Impact Specialist will lead and coordinate the technical support for the development, implementation, and ongoing operations of the fundraising ecosystem, ensuring seamless integration of the Digital Experience Platform (DXP), Content Management System (CMS), Supporter Relationship Management (CRM), and systems for Knowledge Management and Collaboration. A key responsibility is to enhance business applications governance, fostering strong collaboration with business owners and strategic partners, and building capacity within these relationships. The incumbent will provide essential support for the overall lifecycle management of PFP business applications and their integration points, ensuring their optimal performance and alignment with strategic objectives. Furthermore, the role involves actively promoting and fostering innovation through technology, exploring and implementing new solutions to enhance UNICEF's digital capabilities. This includes acting as a key ICT resource and focal point for all matters related to AI-supported digital fundraising, CMS platforms, and cloud services, collaborating closely with the PFP-ICT Unit and relevant stakeholders to drive digital-first initiatives and improve operational efficiency.
Work Experience
A minimum of five (5) years of professional experience in information technology is required. Further experience in managing and supporting digital platforms, application lifecycle management, and implementing innovative technological solutions is expected.
Skills
Digital Platform Development, Implementation and Operations, Application Governance, Lifecycle Management, AI and Automation, Cloud Technologies, Fundraising Ecosystems, CMS Management, CRM Systems, Knowledge Management, Collaboration Tools, Technical Support