Fundraising System Assistant
Organizational Context
UNHCR, the UN Refugee Agency, is a global organization dedicated to saving lives, protecting rights, and building a better future for refugees, forcibly displaced communities, and stateless people. UNHCR works in over 130 countries, assisting millions of people.
Job Purpose
The Fundraising System Assistant will support the fundraising team in managing and optimizing the fundraising system. This role is crucial for ensuring the efficient operation of fundraising activities, including data management, donor engagement, and reporting. The assistant will work closely with various departments to streamline processes and enhance the effectiveness of fundraising campaigns. The position aims to contribute to UNHCR's mission by facilitating the acquisition of necessary resources to support its operations and beneficiaries worldwide. The role involves maintaining the integrity of fundraising data and supporting the development of strategies to increase donor contributions.
Responsibilities
Assist in the day-to-day operations of the fundraising system, ensuring data accuracy and integrity. Support the management of donor databases, including data entry, updates, and segmentation. Help in the preparation of fundraising reports, analyses, and presentations for internal stakeholders. Coordinate with the fundraising team to implement and manage fundraising campaigns and initiatives. Provide administrative support for fundraising events and activities. Assist in troubleshooting and resolving issues related to the fundraising system. Maintain up-to-date knowledge of fundraising best practices and system functionalities. Support the development and implementation of new features or improvements to the fundraising system. Ensure compliance with data protection policies and procedures. Liaise with IT support for technical issues and system maintenance. Contribute to the continuous improvement of fundraising processes and workflows. Perform other related duties as assigned by the supervisor.
Work Experience
Previous experience in an administrative or support role, preferably within a fundraising or non-profit environment, is beneficial. Experience with database management or CRM systems is an asset.
Skills
Database management Data entry Reporting Administrative support Problem-solving Communication Organizational skills Attention to detail Proficiency in office software