Digital Solutions & CoE Specialist, Information Technology Solutions Office (ITSO)
Organizational Context
The Digital Solutions & CoE Specialist is part of the Digital Centre of Excellence (DCoE) within UNFPA's Information Technology Solutions Office (ITSO) at Headquarters in New York, reporting to the Chief of the DCoE. UNFPA is the UN agency dedicated to sexual and reproductive health, aiming to fulfill every pregnancy, safe childbirth, and every young person's potential. This role supports UNFPA's mandate by enhancing ICT capabilities and integrating digital solutions into programmatic work.
Job Purpose
The Digital Solutions & CoE Specialist is responsible for the technical execution and management of core digital products within UNFPA's Digital Centre of Excellence (DCoE). This role translates the DCoE's digital strategy into functional, enterprise-compliant products, ensuring they are scalable, secure, and enhance programmatic impact. The Specialist also co-leads partnerships and supports resource mobilization efforts to scale digital solutions, pilot new ideas, and support startups. The position plays a key role in ensuring digital solutions align with organizational standards and contribute to UNFPA's mission.
Responsibilities
The role involves managing the technical lifecycle, rollout, and scaling of assigned digital products, including drafting roadmaps and technical requirements. It includes conducting feasibility assessments, ensuring compliance with cybersecurity and data privacy standards, and tracking product performance. The Specialist provides technical assistance to Regional and Country Offices, supports developer deliverables, and establishes standard operating procedures. Additionally, the role develops technical guidelines, conducts training, oversees vendor contracts, and maintains a catalogue of reusable solutions. It also co-leads partnerships, drafts proposals for digital scaling, and supports Country Offices in securing funding and implementing digital initiatives.
Work Experience
A minimum of 5 years of professional experience in software product management, digital transformation, system architecture, or technology-driven development is required. Experience managing technology lifecycles, vendor teams, and complex deployments is essential. Demonstrated experience in technical advisory support for field environments, knowledge of T4D, AI, and KM systems, and experience with UN system operations are highly desirable.
Skills
Key skills include developing ICT standards and applications, managing information and workflows, planning, organizing, and multitasking. The role requires strong analytical and strategic thinking, effective communication, and the ability to build partnerships. Core competencies include integrity, commitment, cultural diversity, accountability, and achieving results.