National Operations Analyst
Organizational Context
The Operations Analyst delivers effective financial, administrative, procurement, and operational processing for the Bosnia and Herzegovina Country Office and provides day-to-day operational coordination and compliance support across the Western Balkans cluster. Reporting to the Representative and aligned with the Regional International Operations Manager, the role ensures adherence to UNFPA operational rules, supports budget tracking, and coordinates procurement workflows. UNFPA is the lead UN agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled.
Job Purpose
The Operations Analyst ensures fully accountable, well-managed, and results-oriented offices within the Western Balkans, facilitating the effective delivery of UNFPA country programmes and contributing to the 2030 Development Agenda. The role fosters a collaborative, client-oriented approach with UNFPA teams, implementing partners, and the UN community, supporting effective communication between offices, the Regional Office, and Headquarters. This position plays a crucial role in operational and analytical support for planning, implementation, tracking, and reporting on country programmes and project results, ensuring smooth office operations and high-quality service delivery.
Responsibilities
The Operations Analyst implements established corporate SOPs and standardized workflows to support the Western Balkans Operations cluster. Responsibilities include providing operational and analytical input for effective planning, implementation, tracking, and reporting of country programmes and project results in close collaboration with programme teams. The role coordinates day-to-day office operations in Bosnia and Herzegovina and supports other locations to ensure smooth running and timely service delivery. Key duties involve identifying operational bottlenecks, monitoring financial, administrative, HR, ICT, logistics, and travel services, and supporting procurement, vendor management, and asset management. The position also assesses operational and staffing requirements, supports recruitment, and contributes to building the capacity of UNFPA Implementing Partners. Direct supervision of local operations support staff in Bosnia and Herzegovina and matrix supervision of operations focal points in the cluster are also required.
Work Experience
A minimum of two years of relevant experience in administration, finance, procurement, human or office management is required. Progressively responsible experience in operations with the UN is desirable. Experience in managing a team, including remote teams, is an asset. Ability to work in a multicultural environment and build effective relationships is required.
Skills
Core competencies include integrity, commitment to UNFPA and the UN system, cultural diversity, change embracing, results achievement, accountability, professional expertise, analytical and strategic thinking, and teamwork. Functional competencies involve identifying opportunities for enhancing effectiveness and efficiency, contributing to organizational priorities, and revising plans. Managerial competencies include providing strategic focus, engaging partners, developing people, and making decisions.