INFORMATION SYSTEMS OFFICER, 2 posts
Organizational Context
These positions are within the Automated System for Customs Data (ASYCUDA) Programme, part of the Division on Technology and Logistics (DTL) at UNCTAD in Lusaka, Zambia. The Information Systems Officers will report to the ASYCUDA Regional Coordinator for the East and Southern Africa Region, providing crucial technical support to national customs services.
Job Purpose
The Information Systems Officer will provide essential technical assistance and support to National Customs Services (NCS) and National Project Teams (NPT) under the ASYCUDA Programme. This role involves managing projects from feasibility studies through to implementation of moderately complex systems, and contributing to the development of new applications. Key responsibilities include analyzing user requirements, developing system specifications and documentation, maintaining and upgrading existing ASYCUDA systems, troubleshooting issues, and ensuring data security. The officer will also be involved in testing, developing training materials, and potentially supervising junior staff, all contributing to the effective digitalization of customs and international trade processes.
Responsibilities
Manage projects including feasibility studies, systems analysis, design, development, and implementation of moderately complex systems, or contribute as a team member on larger projects. Develop detailed system specifications, technical documentation, and user guides for ASYCUDA systems. Provide expert advice to National Customs Services and Project Teams, translating user requirements into new applications and resolving integration issues. Maintain, upgrade, and enhance existing ASYCUDA user systems, offering ongoing support, troubleshooting, and performance monitoring. Develop and maintain ASYCUDA proprietary programs, ensuring data security and access controls. Organize and execute unit and integrated testing, assisting users with acceptance testing. Create customs training materials and user manuals, and conduct staff training. Develop disaster recovery plans and ensure appropriate training for responsible personnel. Contribute to reports and papers on systems-related topics. Provide guidance and supervision to junior staff and consultants.
Work Experience
A minimum of five years of progressive experience in planning, design, development, implementation, and maintenance of computer information systems is required. Experience in customs digitalization, system deployment, development, and support is essential. Desirable experience includes prototyping and implementing complex customs IT systems, organizing training, working internationally, and technical ICT programming (Java, Linux, Oracle).
Skills
Professionalism in IT/information management, systems analysis, database design, and programming for customs digitalization. Proficiency in high-level programming languages, structured/object-oriented design, relational systems, scripting, and query languages. Strong analytical and problem-solving skills. Knowledge of interactive systems and IT strategy. Teamwork and collaboration. Technological awareness and ability to apply new technologies.