Information Technology (IT) Manager
Organizational Context
The International Seabed Authority (ISA) Secretariat in Kingston, Jamaica, is an international organization under UNCLOS. Its Communications and Information Technology Unit (CITU) provides secure and effective ICT services to support the Secretariat's mandate. The IT Manager leads the ICT function, ensuring services align with operational and business needs, and advises management on technology.
Job Purpose
The IT Manager provides technical and operational leadership for the International Seabed Authority's (ISA) ICT function, ensuring services are reliable, secure, and responsive to organizational priorities. This role involves managing ICT staff and resources, overseeing the operation and continuous improvement of ICT infrastructure, networks, applications, and enterprise systems. The incumbent is responsible for ICT governance, cybersecurity, risk management, and ensuring business continuity. They also coordinate ICT projects, manage vendor relationships, and provide technical advice to management on technology requirements, risks, and investments, ultimately supporting the Secretariat's mandate and operations through effective technology solutions and digitalization.
Responsibilities
The IT Manager is responsible for leading and coordinating reliable, secure ICT service delivery, managing ICT staff and resources, and overseeing the operation and improvement of ICT infrastructure, networks, applications, and enterprise systems. This includes managing ICT governance, cybersecurity, risk, and compliance, and implementing relevant policies and controls. The role involves providing technical oversight for enterprise applications, ERP systems, and digital services, acting as a liaison between business owners and technical resources. Additionally, the IT Manager coordinates ICT projects, manages external technical partners and vendors, oversees ICT business continuity and disaster recovery, and contributes to ICT planning, innovation, and continuous improvement by advising management on technology opportunities and risks.
Work Experience
Requires a minimum of five years of progressive experience in ICT, covering planning, implementation, operation, and maintenance of IT infrastructure, enterprise applications, and digital services. Experience in ICT operations, service management, governance, cybersecurity, risk management, business continuity, and ERP systems is essential. Experience managing ICT projects and vendors is also required. Desirable experience includes supporting large events, applying emerging technologies, and working in international organizations.
Skills
ICT Operations & Infrastructure Management, Enterprise Applications & ERP Systems, Cybersecurity & Information Security, ICT Governance & Risk Management, Business Continuity & Disaster Recovery, Project Management, Vendor Management, Technical Advisory, Service Delivery, Digitalization & Process Improvement.