Team Assistant
Organizational Context
This position is within the United Nations Staff Mutual Insurance Society against Sickness and Accident Unit (UNSMIS) at the United Nations Office at Geneva. The Team Assistant will report to the Administrative and Benefits Officer of the Medical Insurance Section, Chief of Unit, operating within the Financial Resources Management Service, Division of Administration.
Job Purpose
The Team Assistant is responsible for processing health insurance claims, including checking claims, prior authorizations, and supporting documents. This role involves verifying expenses, validating data in the Medical Insurance Underwriting System (MIUS) and the e-Claims portal, and ensuring timely follow-up on pending files. The incumbent will also assist in analyzing payment and claims lists, drafting responses to insured members, and providing backup for front office client services, all under the supervision of the Administrative and Benefits Officer.
Responsibilities
Key duties include processing health insurance claims, meticulously checking claims, prior authorizations, and supporting documentation. The role requires verifying benefits and related costs, often with assistance from experienced colleagues. Responsibilities extend to validating expenses, applying correct reimbursement codes, and performing data validation within the MIUS and e-Claims portal. The Team Assistant must ensure timely follow-up on pending files, analyze payment and claims lists, and assist in preparing responses for insured members. Additionally, the position involves providing backup for front office client services and performing other assigned duties.
Work Experience
A minimum of two years of general office support or related experience is required. This requirement is reduced to zero years for candidates holding a first-level university degree or higher. Experience within the UN Common System or a similar international organization, international health insurance schemes, and client service are desirable.
Skills
Professionalism, Teamwork, Planning and Organizing, ability to verify and validate expenses, client services, data validation, claims processing, and administrative support.