Web Content Management Officer (Web Publishing and Language Coordination)
Organizational Context
This position is within the Web Unit, Communications Section, External Outreach Service of the Office of the United Nations High Commissioner for Human Rights (OHCHR) in Geneva, Switzerland. The incumbent reports to the Web Officer, Head of the Web Unit, and plays a key role in maintaining and developing the OHCHR website across multiple UN official languages.
Job Purpose
The Web Content Management Officer is responsible for maintaining and developing the OHCHR website in all UN official languages. This involves planning and creating dynamic web pages, managing translation coordination, and establishing strategic partnerships for high-quality translations. The role ensures content is consolidated, formatted consistently, and easily navigable, while also coordinating content creation, updates, and integration of multimedia materials. The officer collaborates with various OHCHR divisions and external partners, reviews user feedback, and monitors website performance and accessibility. Additionally, the position involves analyzing website usage, preparing reports, and providing support services to users and content contributors, ensuring the website remains current, accessible, and aligned with industry best practices.
Responsibilities
Maintain and develop the OHCHR website in all UN official languages (English, French, Spanish, Arabic, Chinese, Russian). Plan and create dynamic web pages, site navigation, and continuously improve the website using a Content Management System. Manage and coordinate translation progress, prioritizing multilingual development based on user feedback and traffic reports. Develop partnerships for high-quality translations and consolidate/format contributed and translated materials. Coordinate content creation, updates, and integration of text and multimedia. Review user requests, feedback, and industry trends with internal divisions and field offices. Conduct preliminary content reviews with providers regarding presentation, maintenance, and posting rights. Monitor website integrity, information updates, accessibility, and technical issues. Coordinate the multilingual website team, providing guidance and participating in regular meetings to discuss progress, challenges, and resource needs. Serve as a thematic Focal Point for assigned issues, such as website accessibility. Analyze website usage logs, prepare statistical reports, and respond to user feedback. Develop and maintain support services for users and contributors. Stay updated on web industry developments through literature, meetings, and conferences, preparing reports and presentations. Fill in for the Web Officer as needed.
Work Experience
A minimum of five years of progressively responsible professional experience in website development and management within a multilingual environment is required. This includes at least two years of international experience and experience with Content Management Systems. Experience with Translation Management Systems, AI translation tools, Drupal CMS, web content strategy, taxonomy, and information architecture is desirable.
Skills
Web design methodologies, information architecture, content organization, taxonomy, Content Management Systems (CMS), website creation software, HTML, CSS, JavaScript, client relationship management, project delivery, gender mainstreaming, continuous learning, clear communication (written and verbal), translation of technical content, teamwork, and maintaining effective working relations.