Information Systems Officer
Organizational Context
This position is within the Automated System for Customs Data (ASYCUDA) Programme, part of the Division on Technology and Logistics (DTL) at UNCTAD in Chisinau, Moldova. The role reports to the ASYCUDA Regional Coordinator for Europe and Central Asia Region, contributing to the program's technical support and development efforts.
Job Purpose
The Information Systems Officer provides crucial technical assistance and support to National Customs Services and National Project Teams within the ASYCUDA Programme. This involves managing projects from feasibility studies to implementation, developing system specifications, and offering specialized advice on user requirements and system integration. The role is responsible for maintaining, upgrading, and troubleshooting existing ASYCUDA systems, developing proprietary programs, ensuring data security, and conducting system testing. Additionally, the officer develops training materials, manuals, and disaster recovery plans, while also contributing to reports and potentially supervising junior staff. The purpose is to ensure the effective operation and enhancement of ASYCUDA systems for customs digitalization.
Responsibilities
The Information Systems Officer manages projects, including feasibility studies, systems analysis, design, development, and implementation of moderately complex systems. Responsibilities include developing detailed technical specifications and user documentation for ASYCUDA systems. The role provides specialized advice to National Customs Services and National Project Teams, analyzing user requirements and translating them into applications, and addressing system integration issues. Maintenance, upgrades, and troubleshooting of existing ASYCUDA user systems are key duties, along with providing ongoing user support and resolving complex problems. The officer develops and maintains ASYCUDA proprietary programs, ensuring data security and access controls. This includes organizing and performing system testing, assisting users with acceptance testing, developing training materials and manuals, and training staff. Developing disaster recovery plans and participating in writing reports on systems-related topics are also included. The role may involve guiding and supervising junior staff.
Work Experience
A minimum of five years of progressive experience in planning, design, development, implementation, and maintenance of computer information systems is required. Experience in customs digitalization, system deployment, development, and support is essential. Desirable experience includes prototyping and implementing complex customs IT systems, organizing and delivering training, working in an international environment, and technical ICT programming with Java, Linux, and Oracle.
Skills
Proficiency in information technology and information management, including systems analysis, database design, and programming for customs and trade digitalization. Expertise in high-level programming languages, structured/object-oriented design, relational systems, scripting, and query languages. Strong analytical and problem-solving skills. Knowledge of interactive systems and IT strategy. Teamwork and collaboration skills. Technological awareness and ability to apply new technologies.