Information Systems Officer
Organizational Context
The Office of Information and Communications Technology (OICT) leads the UN's digital transformation, providing secure and innovative technology solutions. The Enterprise Solutions Service (OICT/ESS) develops and supports enterprise solutions. This role is within OICT/ESS, hosted by UNICTF in Valencia, Spain, reporting to a Senior Information Systems Officer.
Job Purpose
The Information Systems Officer, reporting to a Senior Information Systems Officer, will manage projects for systems analysis, design, development, and implementation of moderately complex systems. This includes developing detailed specifications, providing user support, troubleshooting, and maintaining/enhancing existing systems. The role involves developing integrated computer programs, ensuring data security, conducting testing, creating training materials, and researching new technologies. Additionally, the officer will facilitate client communications, coordinate Service Level Agreements (SLAs), manage contract administration, and analyze data for insights using visualization methods. Guidance and supervision of junior staff may also be required.
Responsibilities
Manage projects including feasibility studies, systems analysis, design, development, and implementation of moderately complex systems, or contribute as a team member on larger projects. Develop detailed system specifications and user documentation. Provide expert advice to users, analyze requirements, and translate them into applications, addressing integration and linkage issues. Maintain, upgrade, and enhance existing user systems, providing ongoing support and troubleshooting. Develop and maintain integrated computer programs, ensuring data security and access controls. Organize and execute unit and integrated testing, assisting users with acceptance testing. Create training materials and user manuals, and train staff on assigned systems. Research, evaluate, and recommend new technologies. Write reports on systems-related topics. Facilitate client communications and coordinate Service Level Agreements (SLAs). Manage contract administration with vendors and establish chargeback policies. Analyze data using visualization methods for planning and decision-making. Provide guidance and supervision to junior staff and consultants.
Work Experience
A minimum of five years of progressive experience in planning, design, development, implementation, and maintenance of computer information systems is required. Experience supporting software needs for complex international organizations is also required. Desirable experience includes Machine Learning, AI, and data analytics.
Skills
Professionalism, strong analytical and problem-solving skills, proficiency in systems analysis, database design, and programming. Knowledge of high-level programming languages, structured/object-oriented design, scripting, and query languages. Effective communication, listening, and interpersonal skills. Strong planning and organizing abilities, including goal setting, prioritization, resource allocation, risk management, and time management.