Team Assistant
Organizational Context
This position is within the United Nations Staff Mutual Insurance Society against Sickness and Accident Unit (UNSMIS) in The Hague, part of the Medical Insurance Section, Financial Resources Management Service, Division of Administration, at the United Nations Office at Geneva. The Team Assistant reports to the Administrative and Benefits Officer of the Medical Insurance Section.
Job Purpose
The Team Assistant, under the supervision of the Administrative and Benefits Officer, is responsible for processing health insurance claims, including checking claims, prior authorizations, and supporting documents. This involves verifying benefits and costs, validating expenses using accurate reimbursement codes in the MIUS and e-Claims portal, and managing pending files. The role also includes analyzing payment and claims lists, assisting in drafting responses to insured members, and providing backup for front office client services. The incumbent performs other duties as assigned by their supervisor, contributing to the efficient operation of the Medical Insurance Section.
Responsibilities
The Team Assistant processes health insurance claims, meticulously checking claims, prior authorizations, and supporting documentation. Responsibilities include verifying benefits and associated costs, often with assistance from senior colleagues. The role involves validating expenses, applying correct reimbursement codes, and performing data validation within the MIUS and e-Claims portal. Timely follow-up on pending files and analysis of pending payments and claims lists are key duties. Additionally, the Team Assistant supports the drafting of responses to insured members, provides backup for front office client services, and undertakes other assigned tasks by the supervisor.
Work Experience
A minimum of two years of general office support or related experience is required. This requirement is waived for candidates holding a first-level university degree or higher. Experience within the United Nations Common System or a similar international organization is desirable, as is experience with international health insurance schemes.
Skills
Professionalism, Teamwork, Planning and Organizing, ability to verify and validate expenses, client services, data validation, claims processing, administrative support.