Information Systems Officer
Organizational Context
The Information Systems Officer position is within the Information Communication and Technology Section of the Division of Administration at the Economic Commission for Latin America and the Caribbean (ECLAC) in Santiago, Chile. ECLAC is a regional commission of the United Nations, established in 1948 to foster economic and social development in the region through policy design, advisory services, and international cooperation.
Job Purpose
The Information Systems Officer is responsible for ensuring the continuous operation of critical computer systems and central ICT infrastructure for ECLAC. This includes supervising data center operations, managing on-premises and cloud-hosted systems, and planning for capacity and availability. The role involves leading system analysis, design, development, and implementation of new systems, providing specialized user advice, and troubleshooting complex issues. A key aspect is managing data integrity, availability, and security, including developing and testing disaster recovery plans. The officer also facilitates client communication, manages supplier contracts, and contributes to budget preparation, aiming to provide effective technology solutions and support for ECLAC's mission.
Responsibilities
Maintain and supervise the continuous operation of critical computer systems, data center, and central ICT infrastructure for ECLAC. Support the installation, configuration, and lifecycle management of on-premises and cloud-hosted systems and services. Plan capacity and availability of ICT infrastructure services and establish Key Performance Indicators (KPIs). Lead feasibility studies, systems analysis, design, development, and implementation of new systems. Provide specialized advice to users, translate requirements into technology solutions, and determine integration needs. Maintain, update, and improve existing systems. Troubleshoot and provide ongoing support to key users, resolving complex issues and advising on new technologies. Investigate and evaluate new technologies for implementation. Manage data integrity, availability, and security through backup strategies and access controls. Develop and test disaster recovery plans. Prepare and maintain technical documentation. Facilitate communication with ICTS clients and manage supplier contracts, including SLAs and procurement. Provide guidance to junior staff and participate in ICTS budget preparation. Analyze data to identify trends and provide insights for decision-making.
Work Experience
A minimum of five years of progressive experience in planning, design, development, implementation, and maintenance of ICT infrastructure is required. Experience with enterprise-level systems architecture, hosting environments, storage, and backup/recovery solutions is necessary. Proficiency in Linux/Unix and Windows server system administration is also required. Experience in data analytics is desirable.
Skills
Professionalism (systems analysis, programming, analytical and problem-solving skills), Teamwork, Client Orientation, Information Technology/Management, Systems Analysis, Database Design, Programming, Data Analysis, Linux/Unix System Administration, Windows Server System Administration.