Information Systems Officer
Organizational Context
This position is based in Brindisi, Italy, within the Enabling and Outreach Service (EOS) of the Office for Supply Chain Management (OSCM), Department of Operational Support (DOS). DOS provides end-to-end operational support across the UN Secretariat. EOS focuses on supply chain enabling services, including performance metrics, reporting, and continuous improvement for the Umoja system globally. The Information Systems Officer reports to the Chief or designated official.
Job Purpose
The Information Systems Officer is responsible for managing projects related to information systems, including feasibility studies, analysis, design, and development. This role involves participating in the implementation, sustainment, and continuous improvement of Umoja and other supply chain systems. The officer will develop system specifications and user documentation, provide specialized advice and support to users on Umoja processes, and analyze business requirements for system enhancements. Key responsibilities include maintaining and upgrading existing systems, troubleshooting, and ensuring data security. The role also involves developing training materials, managing change, and evaluating new technologies to support UN Secretariat supply chain operations.
Responsibilities
Manage information system projects, including feasibility studies, analysis, design, and development. Participate in the implementation, sustainment, and continuous improvement of Umoja and other supply chain systems. Develop detailed system specifications and user documentation for supply chain systems. Provide specialized advice and operational support to users on Umoja processes, analyzing business requirements for configuration changes and enhancements. Maintain, upgrade, and troubleshoot existing user systems, providing ongoing support. Develop, test, and maintain integrated technology solutions, ensuring data security and access controls. Organize and perform system testing, assisting users with acceptance testing. Develop training materials and conduct training on Umoja supply chain systems. Create change management, user adoption, and knowledge transfer plans. Research, analyze, and evaluate new technologies for deployment. Facilitate communication between supply chain stakeholders and client entities. Provide guidance and supervision to junior staff and consultants.
Work Experience
A minimum of five years of progressive experience in planning, design, development, and testing of ERP systems for supply chain management, logistics, or procurement modules is required. Experience as a Functional Expert (SAP) in business process analysis, improvement, and change management for logistics, inventory, or procurement systems is essential. Experience creating Business Requirement Documents for ERP system improvement is also required. Desirable experience includes post-implementation support for Umoja/SAP, change management for complex ERP systems, Tier 2b production support, and master data management.
Skills
Professionalism, Planning & Organizing, Client Orientation, Information Technology/Management, Systems Analysis, Database Design, Programming, ERP Systems (SAP), Business Process Analysis, Change Management, Project Management, Problem-Solving, Communication.