Business Solutions Specialist
Organizational Context
The Pan American Health Organization (PAHO) serves as the Regional Office for the Americas of the World Health Organization (WHO).
Job Purpose
To deliver innovative digital solutions that support the Organization's mission across the Americas by contributing to the design, integration, and continuous improvement of enterprise business systems.
Responsibilities
Design, develop, configure, and deploy IT solutions, systems integrations, enhancements, and business applications. Assess business needs and recommend solution architectures. Provide technical support for the PASB Management Information System (PMIS). Develop interfaces, integrations, reports, KPIs, dashboards, and analytics solutions. Lead collaboration with business owners, vendors, and IT teams. Review technology project proposals, identify and mitigate risks, and promote IT standards and best practices.
Work Experience
Seven years of progressively responsible experience in the management and support of enterprise business processes and information technology services.
Skills
Strong systems analysis, solution design, application development, and documentation skills. Knowledge of software development lifecycle methodologies, including Agile. Ability to evaluate emerging technologies and translate business requirements into technical solutions. Experience managing complex IT projects. Strong understanding of enterprise business functions. Experience with ERP platforms (e.g., Workday, SAP, Oracle). Strong analytical, communication, report-writing, and presentation skills. Knowledge of Windows operating systems, web and API services, databases, and modern development technologies. Ability to collaborate effectively, manage change, and deliver results. Ability to promote innovation and identify risks.