Project Assistant (Case Management)
Organizational Context
Established in 1951, IOM is a UN-related organization dedicated to promoting humane and orderly migration. It provides services and advice to governments and migrants, with a focus on Assisted Voluntary Return and Reintegration (AVRR) programs. The organization aims to ensure safe, orderly, and dignified migration, fostering a professional and inclusive workplace.
Job Purpose
This role supports IOM's mandate to promote humane and orderly migration, specifically within the context of Assisted Voluntary Return and Reintegration (AVRR) programs. The Project Assistant will contribute to the effective management of migrant cases and program activities, ensuring the provision of essential services and support to beneficiaries. By assisting with case management, administrative tasks, and data management, the position plays a crucial part in facilitating the return and reintegration process for migrants, aligning with IOM's commitment to safe, orderly, and dignified migration.
Responsibilities
The Project Assistant will manage case files, ensuring their integrity and completeness, and assist in pre-screening and adjudications support. Responsibilities include maintaining accurate records in various systems (MIMOSA, ATOMS, AMADEUS), supporting travel arrangements, and providing transit assistance. The role involves conducting form-fill interviews, accurately entering data, scanning documents, and performing quality assurance checks on case files and data. Additionally, the assistant will report on work progress, maintain confidentiality of beneficiary information, and act as a focal point for programmatic matters. Support in other administrative tasks and duty travel for meetings or training may also be required.
Work Experience
Experience in migration case management, particularly with AVR and AVRR programs, is preferred. Experience working with vulnerable groups such as migrants, refugees, internally displaced persons, and victims of trafficking is beneficial. Prior experience in a multicultural environment within international humanitarian organizations or NGOs is an advantage.
Skills
Proficiency in computer applications. Strong organizational, interpersonal, and teamwork abilities. Excellent communication and drafting skills, with the capacity to analyze complex issues and propose timely solutions.