Dm_job
Organizational Context
The International Organization for Migration (IOM), established in 1951, is a UN-related agency dedicated to promoting humane and orderly migration. In Mongolia, IOM supports the Embassy of the Republic of Korea (ROK) by providing administrative visa-related services through a Visa Application Centre (KVAC) in Ulaanbaatar. This role supports KVAC management and daily operations.
Job Purpose
This role supports the KVAC management in Ulaanbaatar, Mongolia, by providing guidance and oversight to staff for the daily operations of the Korea Visa Application Centre (KVAC). The KVAC aims to make the visa application process more timely and convenient for applicants seeking services from the Embassy of the Republic of Korea. The incumbent will contribute to ensuring efficient, dignified, and cost-effective service delivery in line with contractual obligations and IOM regulations. This position is crucial for maintaining the smooth functioning of the KVAC and upholding the quality of services provided to migrants and governments.
Responsibilities
Provide daily supervision, oversight, and management of KVAC activities and staff to ensure efficient and dignified service delivery. Maintain understanding of contract conditions and support audits by the ROK Embassy and Ministry of Justice, proposing actions for deficiencies. Coordinate with the ROK Embassy in Ulaanbaatar, reporting feedback and managing daily communication. Evaluate workflow, analyze processing times, and assess applicant feedback to recommend staffing adjustments. Monitor and report on administrative aspects including facilities, ICT, and financial management. Draft regular and ad-hoc reports on applications, fees, and incidents. Support staff capacity building by analyzing and reporting on training needs. Ensure program integrity by supervising compliance with IOM Standards of Conduct and reporting on investigations. Assist with preparations for audits, briefings, and activities for visitors and stakeholders.
Work Experience
Required experience includes managing a team, working with migrant or visa-related services, customer service, and liaising with governmental and diplomatic authorities. Experience in Korea is considered an advantage.
Skills
In-depth knowledge of migration-related subject areas.