UX Lead
Organizational Context
The Digital Initiatives Unit, within WIPO's Information and Communication Technology Department, drives digital transformation by focusing on service quality, efficiency, security, and sustainability. This unit develops guidelines and standards for managing digital products and projects, overseeing User Experience (UX) strategy and WIPO IP Portal operations, and supporting Infotech governance.
Job Purpose
The UX Lead is responsible for centrally coordinating user experience research and design to ensure harmonized user experiences across WIPO’s external digital ecosystem. This role integrates user research as a standard practice in the management and development of WIPO’s business applications. The incumbent provides expert advice on user experience strategy and best practices, working independently under the supervision of the Head of the Digital Initiatives Unit, and collaborating with stakeholders across business units to deliver UX initiatives and resolve issues.
Responsibilities
Develop and oversee WIPO’s UX strategy, establishing a governance framework with stakeholders to ensure UX delivers value and supports strategic goals. Define user research standards and methodologies, advising teams on integrating research into product development and decision-making. Advocate for the user perspective and foster a user-centric culture. Provide expert advice on improving user experience for external-facing applications. Drive product innovation through high-quality designs and user journeys, translating design excellence into measurable improvements. Participate in product development meetings and agile ceremonies, prioritizing design and research. Foster innovation by integrating market trends and user expectations. Ensure designs meet high standards of usability, sustainability, and accessibility. Oversee external UX consultants, validate deliverables, and ensure compliance. Define and monitor UX value indicators, leveraging AI and analytical tools. Plan and execute workshops to promote user-centricity.
Work Experience
At least seven years of progressive professional experience in UX design, including user research. Experience leading large-scale digital initiatives is essential. Experience in comparable multilateral or international organizations is desirable.
Skills
Technical knowledge of UX design and end-to-end design practices. Knowledge of user engagement strategies and research techniques. Familiarity with agile practices and tools (e.g., JIRA). Proficiency in digital tools, AI applications, and collaboration platforms. Strong communication, interpersonal, and problem-solving skills. Good knowledge of sustainable UX and IP ecosystem is desirable.