Protocol Assistant
Organizational Context
The World Health Organization (WHO) Health Emergencies Programme (EPR) in Nairobi coordinates international action for outbreaks and emergencies. This role operates within the Hub, supporting its operational effectiveness by coordinating protocol services, facilitating official movements, and contributing to staff safety and security in line with WHO and UN procedures.
Job Purpose
The Protocol Assistant (G5) supports the WHO Health Emergencies Programme Hub in Nairobi by providing essential protocol, immigration, and customs services. This role is crucial for facilitating the smooth movement of WHO staff, visiting officials, and VIPs, ensuring efficient airport and immigration procedures. By managing diplomatic formalities, coordinating transportation, and assisting with guest services, the position directly contributes to the operational effectiveness and security of the Hub, enabling the WHO to effectively respond to health emergencies.
Responsibilities
Coordinate transportation for VIPs, guests, and delegates to and from airports, offices, and hotels. Welcome distinguished visitors upon arrival. Facilitate diplomatic registration and related formalities for international staff and dependents, including vehicle and ID card processing. Escort guests through airport VIP lounges and assist with immigration procedures. Ensure vehicle compliance with Minimum Operating Security Standards (MOSS) and coordinate roadworthiness checks. Manage relationships with internal and external stakeholders, particularly UN agencies, on protocol matters. Serve as the focal point for coordinating security and safety at the Nairobi Hub, supporting the implementation of UNDSS measures. Ensure staff compliance with security guidelines and liaise with UNDSS for training and information dissemination. Maintain security documentation and perform other related duties as assigned.
Work Experience
Essential: At least five years of work experience in an administrative capacity, immigration, guest relations, airport protocol, or a related field. Desirable: Experience in protocol support within WHO or another UN agency.
Skills
Knowledge of Kenya's diplomatic immunities and privileges; familiarity with Kenyan immigration rules; knowledge of UN security guidelines; ability to plan, organize, and coordinate activities; strong communication (oral and written); ability to work independently; understanding of airport procedures; strong interpersonal skills; ability to work under pressure; basic Microsoft Office proficiency.