Technical Officer, Country Office Support
Organizational Context
The Division of Programme Management ensures WHO/Europe's technical excellence by coordinating health programs, country support, and special initiatives. The Country Office Support (COS) team within this division provides strategic assistance to WHO country offices, focusing on enhancing country impact, monitoring developments, fostering collaboration, and preparing for high-level engagements.
Job Purpose
This role supports the strategic coordination and follow-up of WHO's country-level work within the region. It is crucial for the effective delivery of the Country Office Support (COS) program and strengthens the connection between country offices, the Division of Programme Management (DPM), and senior leadership. The position contributes to analyzing and escalating critical issues from country offices, facilitating senior leadership engagement on country priorities, and ensuring robust country intelligence and monitoring systems are in place.
Responsibilities
Key responsibilities include supporting the COS Team Lead in designing and implementing work areas, analyzing and escalating sensitive issues from country offices, and preparing for senior leadership engagement on country priorities. The role involves overseeing the quality and strategic use of Pulse Sheets for country intelligence and issue tracking. Additionally, it entails coordinating the induction of new WHO Representatives, managing high-level visits to the Regional Office, and contributing to monitoring, analysis, and reporting on country-level work, including maintaining the Country Presence Portal.
Work Experience
Essential: Minimum of seven years of progressive professional experience in public health, international relations, country support, partnerships, or program management. This includes experience in strategic coordination, senior-level engagement, and working with Member States and/or country offices. Desirable: Familiarity with global health policies, WHO frameworks, and experience with Member States and Country Offices.
Skills
Demonstrated knowledge of WHO's mandate and strategic frameworks; strong analytical, organizational, and project planning skills; excellent communication and interpersonal skills for engaging high-level stakeholders; strong drafting skills for strategic documents; ability to prepare briefings and recommendations for senior management; knowledge of collaborative platforms (e.g., Microsoft Teams, Zoom).