Business operations Associate
Organizational Context
The WHO Nepal Country Office supports the Nepal Government in health policy and program implementation, aiming to achieve national health goals and universal health coverage. The Administration Unit facilitates program delivery by providing comprehensive managerial and administrative services, ensuring compliance with WHO regulations and standards.
Job Purpose
This role provides essential administrative support services to the WHO Nepal Country Office, coordinating and delivering a full range of administrative functions. The incumbent will assist in management by supervising support staff, ensuring quality assurance of work products, and proposing process improvements. Key contributions include facilitating program delivery through timely and accurate administrative and financial operations, and ensuring compliance with organizational rules and regulations.
Responsibilities
Manage and supervise specialized administrative support staff, ensuring efficient service delivery and quality assurance of work products. Provide guidance and interpret relevant procedures, rules, and regulations to clients, staff, and partners. Oversee daily operations of WHO premises, including building management, maintenance, and security. Coordinate travel and protocol assistance, including visa arrangements and travel bookings. Manage vehicle operations, ensuring proper documentation and efficient scheduling. Support procurement processes, including initiating requisitions and administering tender processes. Conduct training on business operations support and identify areas for service improvement.
Work Experience
Essential: Minimum of eight years of progressively responsible work experience in administrative support services and transactions within operational support areas. Desirable: Experience in administrative support roles within WHO or another UN agency, and experience with Oracle-based or other ERP systems.
Skills
Expertise in WHO administrative rules, regulations, and procedures. Proficiency in procurement support, logistics, travel administration, and building management. Strong team management, interpersonal, and communication skills. Ability to work effectively under pressure and adapt to competing priorities. Knowledge of MS Office applications (Excel, Word, PowerPoint) and enterprise resource planning systems. Fluency in English and Nepali.