Team Lead, Platform and Infrastructure
Organizational Context
The Information and Digital Technology (IDT) department manages WHO's digital ecosystem, focusing on harmonized, intelligent, user-centric, and secure digital solutions. It aims for a digitally transformed WHO through modern platforms and services, enabling collaboration, data-informed decisions, and operational excellence. Core functions include infrastructure, cloud services, cybersecurity, data and AI, digital workplace, and enterprise systems.
Job Purpose
This role leads a team of engineers and architects to deliver efficient and resilient platform solutions, specifically focusing on the end-to-end architecture of a Learning Experience Platform (LXP) leveraging microservices and containerization on Azure Red Hat OpenShift. The purpose is to define and maintain architectural standards, design for scalability, high availability, and disaster recovery, and oversee the adoption of various data stores and secure integrations. The role also manages day-to-day operations, CI/CD pipelines, and drives observability and monitoring initiatives, ensuring alignment with organizational goals and emerging technology trends.
Responsibilities
Lead and mentor a team of engineers and architects, fostering a collaborative environment and managing resources effectively. Define and maintain platform architecture standards, ensuring alignment with enterprise goals and leading the design of scalable, highly available, and disaster-recoverable solutions. Oversee the adoption of diverse data stores and architect secure API gateways and integrations. Manage daily platform operations, including incident, event, and change management, and maintain CI/CD pipelines. Drive observability, monitoring, and security initiatives, including Zero-Trust models and compliance. Manage real-time and batch data pipelines, ETL/ELT processes, and data governance. Lead the design and integration of AI/ML components, architecting scalable infrastructure for their deployment and ensuring adherence to best practices and regulations. Collaborate with cross-functional teams, provide architectural guidance, and represent the program area in relevant forums.
Work Experience
Essential: Minimum 7 years of professional experience in cloud architecture, with at least 3 years in large-scale, cloud-native Kubernetes platforms. Proven experience with relational and NoSQL databases, search/analytics tools, and caching solutions. Demonstrated experience with Azure cloud services, including architecture, networking, security, API Management, and Blob Storage. Experience designing and implementing Azure-based solutions. Desirable: Experience in EdTech or large-scale learning platforms, preferably based on OpenEdx.
Skills
Team management, leadership, communication, collaboration, project management, cloud architecture, Kubernetes, Azure, microservices, containerization (OpenShift), CI/CD, data stores (SQL, NoSQL, Elasticsearch, Redis), API management, AI/ML integration, data pipelines, security, compliance, data governance, learning technologies, Open edX.