Operations Officer
Organizational Context
The World Health Organization (WHO) aims to support Member States in achieving national health targets, contributing to global public health actions, and fostering international collaboration. This role is part of the WHO Representative's Office in Palestine, located in Gaza, and supports the country office's operational functions.
Job Purpose
The Operations Officer is responsible for providing comprehensive support to the WHO country office in Gaza. This includes interpreting and implementing WHO policies, systems, and procedures across various operational areas. The role involves supervising operations staff, ensuring compliance with regulations, and delivering a full range of services in budget, finance, human resources, procurement, ICT, security, and administration. The officer will also provide analytical input for financial and programme monitoring, recommend implementation improvements, and offer advice on financial policies, ensuring responsiveness to business needs while maintaining policy compliance.
Responsibilities
Provide comprehensive information and guidance on WHO country office operations, including policies, systems, and procedures, to the Head of Office and other staff. Supervise operations staff and teams to ensure the effective delivery of services in budget and finance, human resources, procurement, information and communication technology, security, and general administration, adhering strictly to organizational policies and regulations. Develop and implement appropriate solutions that are compliant with policies and meet business needs. Assist in reviewing, coordinating, and assessing biennial work plans and human resources plans for the division or unit. Provide analytical support for financial monitoring and programme implementation, identifying opportunities to accelerate progress. Offer expert advice on financial policies and procedures applicable to the office, ensuring alignment with WHO standards.
Work Experience
A minimum of two years of relevant experience in administrative and managerial service provision, with a strong understanding of related rules and procedures, is required. Previous experience within the WHO or another United Nations agency, particularly in General Service or National Professional Officer categories, is desirable.
Skills
Proficiency in administrative, financial, and management principles, procedures, and policies of large public-sector organizations. Strong understanding of administration, programme, and project management practices. Skills in quality assurance and compliance monitoring. Ability to implement financial and budgetary principles. Competence in analyzing financial and administrative data. Ability to engage effectively with government, UN agencies, and development partners. Excellent interpersonal skills and the ability to manage competing priorities under pressure. Expert knowledge of English and Arabic.