HR Officer
Organizational Context
The Department of Human Resources and Talent Management (HRT) at WHO is responsible for developing and implementing organization-wide HR strategies and providing global HR advisory services. This includes policy development, talent acquisition and management, compensation and benefits, and legal advisory services, supporting WHO's work and its member states.
Job Purpose
This role supports specialized mechanisms and associated HR processes within the Department of Human Resources and Talent Management. The incumbent will manage the day-to-day implementation of assigned mechanisms, acting as a focal point for guidance and advice on HR policies and procedures. Responsibilities include initiating and processing HR actions, reviewing cases for compliance, coordinating with various teams, preparing reports, and identifying areas for process improvement to enhance service delivery and efficiency. The role contributes to the effective functioning of HR operations and the continuous improvement of specialized HR mechanisms.
Responsibilities
Manage the day-to-day implementation of assigned specialized mechanisms and programmes, ensuring timely and compliant HR and financial services. Serve as the focal point for assigned mechanisms, providing guidance on policies, procedures, and administrative requirements to participants, managers, and external partners. Initiate, process, monitor, and close cases related to assigned mechanisms. Review and analyze individual cases for completeness, accuracy, and compliance with regulations. Provide technical input and briefings to stakeholders on mechanism implementation. Liaise with HRT, Finance, Global Service Centre, and Regional Offices for coordination and issue resolution. Prepare correspondence, briefing notes, and recommendations. Monitor activities for timeliness, compliance, and consistency. Produce reports, statistics, and dashboards for planning and decision-making. Identify process gaps and recommend improvements. Support the development and application of standard operating procedures and guidance materials. Contribute to initiatives enhancing mechanism effectiveness and client orientation. Perform other related responsibilities and backstopping as needed.
Work Experience
Requires at least two years of professional experience in human resources management, including recruitment, HR operations, administration of HR programmes, talent initiatives, and financial management (budgeting, cost monitoring, reporting). Experience in providing HR input, ensuring policy compliance, and managing individual cases is also essential. Demonstrated experience with digital solutions and AI tools for modernizing work processes is required. Experience in the UN system or a multinational environment, managing young professionals' programmes, or using ERP/HR systems is desirable.
Skills
Demonstrated knowledge of HR management principles and practices, with expertise in recruitment, HR operations, and applying staff rules and regulations. Strong analytical skills for case review, issue identification, and recommending solutions. Proficient in monitoring compliance, managing multiple cases, and preparing reports. Working knowledge of AI tools for administrative efficiency. Excellent proficiency in Excel and PowerPoint, with knowledge of ERP/HR systems (e.g., Oracle, Workday). Tact, discretion, emotional intelligence, and sound judgment are essential for handling sensitive matters.