IT Operations Officer, Consultant- Level II
Organizational Context
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and building pathways to peace and prosperity. WFP operates in diverse and challenging environments, providing food assistance and leveraging technology to reach millions affected by conflict, disasters, and climate shocks. The organization values diversity, inclusion, and personal development.
Job Purpose
The IT Operations Officer will be responsible for ensuring the efficient and effective delivery of IT systems and platforms crucial for WFP's operations in Adre, Chad. This includes managing and maintaining local and wide area networks, ensuring robust cyber-security, providing essential user support, and overseeing IT asset management. The role involves contributing to IT and telecom system planning, budgeting, and deployment, aligning with WFP's corporate standards. The officer will also play a key role in emergency telecommunications coordination, inter-agency collaboration, and contributing to capability building for staff. This position is vital for maintaining operational continuity and supporting WFP's mission in crisis-affected areas.
Responsibilities
The IT Operations Officer role is responsible for ensuring the efficient and effective delivery of IT systems and platforms that support WFP's strategic objectives. This includes managing and maintaining local and wide area network systems, ensuring network operating systems support critical data and resources. The officer will contribute to the development of IT and telecommunications plans and budgets, aligning them with business needs and corporate standards. Key responsibilities involve monitoring IT systems for data security and access controls, supporting users to maximize system benefits, and contributing to the procurement of IT equipment and services. The role also requires collecting and analyzing data for accurate reporting on IT activities and costs, identifying cost-efficiency improvements, and maintaining up-to-date technical expertise. The IT Operations Officer will provide advice to management and users, resolve issues, and ensure adherence to IT policies. Additionally, they will supervise junior staff, contribute to capability building through training programs, and serve as the Emergency Telecommunications Cluster (ETC) Coordinator for the Area Office, coordinating with other UN agencies for inter-agency collaboration. The position also involves following emergency preparedness practices to maintain IT services during crises and ensuring proper IT asset management.
Work Experience
Requires proven hands-on Project Management experience. A deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) and solid knowledge of cyber-security protocols, solutions, and threats are essential. Hands-on experience with monitoring, network diagnostic, and network analytics tools is also necessary. CCNA or higher and Microsoft certifications are desirable.
Skills
IT Systems Management, Network Infrastructure (VSAT, mobile, terrestrial, HF/VHF), Cyber-security, User Support, Asset Management, Inter-agency Collaboration, Project Management, Data Analysis and Reporting, Emergency Telecommunications, Procurement Support, Training and Capability Building