Programme Assistant (Protection, AAP & CFM)
Organizational Context
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. WFP uses food assistance to support people recovering from conflict, disasters, and extreme weather. We are committed to a diverse, skilled, and inclusive workforce, operating with integrity, collaboration, commitment, humanity, and inclusion.
Job Purpose
The Programme Assistant (Protection, AAP & CFM) will support the implementation of protection, gender, and Accountability to Affected Populations (AAP) across WFP Gaza programmes. This role is crucial for ensuring protection principles are integrated into programme planning, implementation, and monitoring. The incumbent will provide technical guidance to cooperating partner helpdesk staff and manage feedback received through Community Feedback Mechanism (CFM) channels, ensuring documentation, referral, follow-up, and closure. Key responsibilities include supporting community consultations, analyzing CFM data, reporting on findings, and facilitating the use of this information by relevant activity leads to enhance WFP's CFM effectiveness in Gaza and promote timely, documented responses to affected populations.
Responsibilities
The Programme Assistant (Protection, AAP & CFM) will play a crucial role in implementing and assuring the quality of the World Food Programme's Community Feedback Mechanism (CFM) in Gaza. This involves supporting the operationalization of protection, gender, and Accountability to Affected Populations (AAP) principles across WFP programs. The role requires providing technical guidance to cooperating partner helpdesk staff, managing feedback received through CFM channels, and ensuring its proper documentation, referral, follow-up, and closure. Additionally, the assistant will support community consultations, analyze CFM data, generate reports, and facilitate the use of findings by relevant activity leads. This position is vital for the effective functioning of WFP’s CFM in Gaza, promoting timely and consistent responses to feedback from affected populations in line with WFP procedures and corporate standards. The role also involves capacity strengthening of partner staff, coordination with WFP teams, and adherence to protection, safeguarding, and ethical conduct principles, including handling sensitive information and reporting misconduct concerns through designated channels. The assistant will contribute to community engagement and AAP activities, ensuring that feedback is used for operational adjustments and program learning.
Work Experience
Requires five or more years of progressive work experience in humanitarian program implementation, community engagement, protection, accountability to affected populations, feedback and complaints handling, or client services.
Skills
Community Feedback Mechanism (CFM) implementation, Feedback management and follow-up, Data analysis and reporting, Capacity strengthening, Protection principles, Safeguarding and ethical conduct, Arabic and English language proficiency, CRM systems (SugarCRM), Humanitarian programme implementation, Client services