Logistics Assistant (Partner Operations Coordination)
Organizational Context
The United Nations Humanitarian Response Depot (UNHRD), managed by WFP, is a global network of hubs enabling rapid humanitarian response. The Accra Hub supports West and Central Africa, providing shared logistics services like warehousing and transportation. The Logistics Assistant will contribute to high-quality service delivery by coordinating customer requests and supporting operational activities.
Job Purpose
The Logistics Assistant (Partner Operations Coordination) will play a crucial role in supporting the UNHRD Accra Hub's mission to provide efficient and timely logistics services to humanitarian partners across West and Central Africa. The incumbent will coordinate customer requests throughout the supply chain, ensuring the smooth processing and delivery of humanitarian cargo. This involves serving as a key customer focal point, maintaining clear communication, and monitoring operational progress against service standards. The role also includes providing essential support to logistics operations, contributing to demand planning and preparedness, and maintaining accurate inventory and operational records. By collaborating with internal teams and managing stakeholder relationships, the Logistics Assistant will help ensure operational readiness, analyze performance trends, and contribute to continuous improvement initiatives, ultimately supporting WFP's commitment to saving lives and changing lives in emergencies.
Responsibilities
The Logistics Assistant (Partner Operations Coordination) role at the UN World Food Programme (WFP) in Accra, Ghana, is crucial for supporting humanitarian response operations. This position involves coordinating customer requests throughout the supply chain, ensuring timely delivery of relief items to partners. The assistant will act as a key point of contact, maintaining clear communication and monitoring operational progress against service standards. Responsibilities include supporting logistics operations for emergency relief, contributing to demand planning and preparedness by analyzing trends, and maintaining accurate inventory records and databases. The role requires close collaboration with internal teams to ensure efficient handling and dispatch of goods, and managing customer accounts to foster strong relationships with humanitarian partners. The assistant will also analyze operational data to identify challenges and propose solutions for continuous improvement, particularly in enhancing service quality and digital tools. A strong customer service orientation, problem-solving skills, and the ability to work effectively under pressure during emergencies are essential. The position requires a secondary school education, with experience in logistics, supply chain, or customer service being highly desirable. Fluency in English is mandatory, with knowledge of other UN languages being an advantage.
Work Experience
Requires at least five years of progressive experience in logistics, supply chain, warehouse management, freight forwarding, transportation, or customer service. Experience coordinating logistics activities, managing inventory, tracking shipments, and supporting emergency operations is essential. Proficiency in ERP systems (like SAP) and advanced Excel skills are necessary. Strong customer service, problem-solving, organizational, and communication skills are vital, along with the ability to work under pressure and collaboratively in a diverse environment.
Skills
Logistics Coordination, Customer Service, Operational Support, Demand Planning, Inventory Management, Data Analysis, Problem Solving, Cross-functional Collaboration, Relationship Management, Emergency Response, Performance Monitoring, Process Improvement, Digitalization, Supply Chain Management, Warehouse Operations, Freight Forwarding, Transportation Management, ERP Systems, Microsoft Excel, Microsoft Office Suite, English Proficiency