IT Operations Officer
Organizational Context
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity through food assistance. WFP operates in diverse and challenging environments, striving to provide effective humanitarian aid to millions globally. The organization values diversity, inclusion, and professional development, fostering a collaborative and high-performing work environment.
Job Purpose
The IT Operations Officer will play a crucial role in supporting the delivery of efficient and effective IT and Telecommunications (TC) services within WFP. This position involves contributing to sound, innovative IT solutions that enable staff to deliver vital food assistance to beneficiaries. The officer will be responsible for supporting the planning, budgeting, and deployment of IT/TC systems aligned with business needs and WFP standards. Key accountabilities include maintaining IT/TC systems and networks, ensuring data security, supporting users, managing technology upgrades, and contributing to procurement processes. The role also involves compiling data for reports, building technical expertise, responding to user queries, guiding junior staff, and coordinating with other UN agencies to foster inter-agency collaboration in IT and Telecommunications.
Responsibilities
The IT Operations Officer role at WFP involves supporting the delivery of efficient and effective IT and Telecommunications (TC) services to aid in food assistance delivery. Key responsibilities include assisting with the budgeting, planning, and deployment of IT/TC systems aligned with business needs and WFP standards. This includes maintaining these systems and networks, ensuring data security, and supporting users to maximize their benefits. The role also entails installing and configuring hardware, supporting technology upgrades, and providing data for the procurement of IT/TC equipment and services. Preparing accurate reports on IT/TC investments and costs is crucial for stakeholder decision-making. Furthermore, the officer is expected to build technical skills, stay updated on industry developments, and respond to user queries, resolving issues and ensuring adherence to IT policies. Guiding junior staff, supporting capability building through training programs, and coordinating with other UN agencies for collaboration are also important aspects. The role requires maintaining standard emergency preparedness practices to ensure IT service continuity during crises and delivering resource requirements as needed. Interaction with colleagues and user groups to understand their needs and provide technical support is essential.
Work Experience
Requires at least 5 years of overall experience, with a minimum of 3 years in a managerial or supervisory role within Telecommunications or Information Technology. Of the 3 professional years, at least 1 year must be post-graduation experience.
Skills
IT Support, Telecommunications, System Maintenance, Network Management, Data Security, Hardware Installation, Procurement Support, Reporting, Technical Training, User Support, Team Guidance, Inter-agency Coordination, Emergency Preparedness