IT Operations Officer (Digital Services)
Organizational Context
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and building pathways to peace and prosperity. WFP utilizes food assistance to support people recovering from conflict, disasters, and climate change impacts. We are committed to fostering a diverse, skilled, and inclusive workforce that upholds our values and works collaboratively to change lives.
Job Purpose
The IT Operations Officer (Digital Services) will play a crucial role in developing and implementing efficient and effective IT solutions that empower WFP staff to deliver vital food assistance to beneficiaries. This position involves contributing to the design, deployment, and maintenance of IT systems and networks, ensuring data security and optimal user support. The officer will analyze business requirements, collaborate with stakeholders to translate needs into technical specifications, and contribute to the procurement of IT resources. This role also requires monitoring system performance, providing technical expertise, and ensuring alignment with WFP's IT policies and strategies, ultimately supporting the organization's mission in challenging environments.
Responsibilities
The IT Operations Officer (Digital Services) is responsible for contributing to the planning and budgeting of IT/TC systems, ensuring their deployment aligns with business needs and WFP standards. This role involves monitoring and maintaining IT/TC systems and networks, with a focus on data security, access controls, and user support to maximize system benefits. The officer will contribute to technical specifications for IT procurement, aiming for cost-efficiency in line with WFP regulations. They will analyze data for accurate reporting on IT activities, investments, and costs, identifying opportunities for cost savings. Maintaining and developing technical expertise, including understanding industry advancements, is crucial. The role requires providing advice to managers and users, resolving issues, and ensuring adherence to IT policies and procedures. Additionally, the officer will guide junior staff, design training programs, and act as a point of referral for complex queries. Effective interaction with internal and external stakeholders is key to understanding needs and providing appropriate technical solutions. The position also involves contributing to emergency preparedness, capturing and documenting business requirements for IT solutions, communicating these requirements to stakeholders, and testing IT solutions for quality and accuracy. Managing IT service levels against SLAs, conducting user satisfaction surveys, and overseeing project management aspects like estimation, business cases, risk, and issue management are also core responsibilities. This includes ensuring IT systems are developed and deployed in compliance with WFP policies and strategies, writing technical specifications, developing technical documentation, and configuring/customizing IT systems, including data integration and migration.
Work Experience
Requires 3 years of professional or managerial experience in Information Management and System Development. Experience should include assisting in system/application design and development to meet business needs, resolving IT support issues with specialized knowledge, and contributing to IT projects through business requirements analysis. Experience with International Organizations, Government, or the UN system is preferred.
Skills
IT Operations, Digital Services, System Development, Network Maintenance, Data Security, Budget Management, Technical Support, Project Management, Business Analysis, Emergency Preparedness, User Training, Procurement Support, Cost Efficiency Analysis, Technical Documentation, System Integration, Data Migration, Cross-functional Collaboration, Requirements Gathering, IT Policy Application, Team Supervision