Operations Associate, Volunteer Recruitment
Organizational Context
The Volunteer Services Centre (VSC), part of UNV’s Management Services, supports a global portfolio of over 15,000 UN Volunteers annually. VSC delivers comprehensive services across the volunteer lifecycle, including recruitment, processing, contract administration, and support. Operating in 13 locations, VSC ensures consistent and compliant service delivery. This role, reporting to an Operations Associate/Team Leader, contributes to the VSC's mission by supporting end-to-end volunteer lifecycle services.
Job Purpose
The Operations Associate plays a crucial role in supporting the Volunteer Services Centre (VSC) in delivering end-to-end volunteer lifecycle services. This involves ensuring timely onboarding, accurate contract administration, and proper management of benefits and entitlements for UN Volunteers. The incumbent is responsible for maintaining the integrity, transparency, and accuracy of service delivery in accordance with UN Volunteers' Conditions of Service, policies, and procedures. By collaborating with various UNV sections and partners, the role contributes to the efficient implementation of the VSC work plan and promotes a client-focused approach to service delivery. The position ensures high-quality outputs and consistency across diverse operational contexts, supporting the overall mission of UNV in providing valuable human resources to UN agencies.
Responsibilities
The Operations Associate is responsible for providing comprehensive recruitment services in line with UN Volunteers' Conditions of Service and policies. This includes verifying and advising on the quality of Description of Assignments (DOAs), advertising relevant assignments, and identifying suitable candidates for UN Volunteer positions. The role involves managing candidate communications, conducting reference checks, obtaining necessary clearances, and verifying performance appraisals. The incumbent will also coordinate with various sections and offices to stay informed about evolving volunteer profile demands, utilize sourcing channels for talent acquisition, and contribute to recruitment analytics reports. Additionally, the role requires accurate data management in volunteer management systems, timely resolution of recruitment-related queries, and contributing to knowledge building and continuous improvement of recruitment processes and services.
Work Experience
A minimum of six (6) years of relevant experience is required with a Secondary Education, or three (3) years of experience with a Bachelor’s Degree. This experience should be in human resources management, with a specific focus on supporting recruitment processes at the national or international level. Experience as a recruiter, using applicant tracking systems, and supporting recruitment within international organizations or the UN system is advantageous.
Skills
Proficiency in MS Office Suite (Word, Excel). Experience with web-based recruitment systems and digital collaboration tools. Knowledge of end-to-end recruitment processes and talent sourcing strategies. Ability to manage client relationships and provide timely support. Strong communication skills, both written and verbal. Ability to research and generate knowledge. Fluency in English, Spanish, and Portuguese is required.